Muhammed Musthafa
Calicut,Kerala
Summary
Dynamic professional with a proven track record at Calicut Motors, enhancing customer loyalty through expert vehicle diagnostics and exceptional service. Skilled in warranty processing and sales techniques, adept at leveraging retail knowledge to increase merchandise visibility and customer engagement at Najadhiya.
Overview
18
18
years of professional experience
Work History
Automotive Service Advisor
Calicut Motors
03.2020 - 02.2024
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Merchandiser
Najadhiya
03.2006 - 04.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Education
Higher Secondary School - Commerce
Beypore Higher Secondary School
KeralaSkills
Vehicle diagnostics
Product inventory counts
Pricing and shelf labeling
Retail knowledge
Merchandise planning
Sales Techniques
Vehicle Inspection
Estimating costs
Warranty processing
Vehicle diagnostics
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Arabic
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Automotive Service Advisor
Calicut Motors
03.2020 - 02.2024
Merchandiser
Najadhiya
03.2006 - 04.2018
Higher Secondary School - Commerce
Beypore Higher Secondary School
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