Muhammed Niyas
Dubai ,United Arab Emirates
Summary
Resourceful and detail-oriented Administrative Support Specialist with 10+ years of hands-on experience in office management, executive support, and process optimization. Proven reputation for leading small teams, streamlining workflows, and maintaining high standards of professionalism in fast-paced environments. Adept at implementing organizational systems, coordinating complex schedules, and fostering a collaborative office culture. Known for reliability, confidentiality, and a proactive approach to problem-solving.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Senior Administrative Support Specialist
Aster Pharmacy Retail
Dubai
06.2021 - 02.2026
- - Supervise a 4-person administrative team, overseeing scheduling, task delegation, and performance evaluations
- - purchase order Creation
- - Developed and implemented onboarding materials and checklists for new hires
- - Manage office purchasing and vendor relationships, resulting in a 15% cost savings over two years
- - Created standardized templates for company-wide communications
- - Led and mentored a team of 4 administrative support professionals, fostering a collaborative and high-performance work environment.
- - Managed complex scheduling and travel arrangements for senior leadership, ensuring seamless logistical support.
- - Developed and implemented streamlined administrative processes resulting in a 15% increase in team efficiency.
- - Coordinated and prepared presentations, reports, and correspondence for executive-level meetings.
- - Led and mentored a team of four administrative support professionals, optimizing workflow and ensuring high-quality performance.
- - Managed complex scheduling and travel arrangements for executive leadership, minimizing disruptions and maximizing efficiency.
- - Streamlined office procedures and implemented new organizational systems, resulting in a 15% reduction in administrative processing time.
- - Coordinated and facilitated internal meetings and events, including preparation of agendas, materials, and logistical support.
- - Prepared and maintained confidential records, reports, and correspondence with accuracy and discretion.
- - Served as the primary point of contact for internal and external stakeholders, providing professional and efficient communication.
Customer Service Rep
Lulu Group International
D-ring, Doha , Qatar
01.2019 - 01.2021
- - Identified and escalated complex customer issues to appropriate departments for further investigation and resolution.
- - Addressed and resolved customer inquiries regarding products, services, and order status via phone, email, and chat.
Education
Bachelor of Arts - Business Administration
Virginia Commonwealth University
Richmond, VA 08.2005 - 05.2009
Master of Sociology - Sociology
Calicut university
MASTER OF SOCIOLOGY 03-2024
Skills
- Office Administration
- Comprehensive executive support, document preparation, and office management
- Team Leadership
- Experience leading small admin teams and mentoring junior staff
- Calendar & Travel Coordination
- Expert at complex scheduling for executives and large teams
- Process Improvement
- Successful track record in streamlining office workflows and introducing new systems
- Vendor & Budget Management
- Office purchasing and vendor negotiation for cost savings
- Microsoft Office Suite
- Advanced skills in Word, Excel, Outlook, and PowerPoint
- Confidentiality & Discretion
- Trusted to handle sensitive HR, legal, and patient documents
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
- Social media marketing
- Inventory management
- Quality Assurance
- Upselling
- Google Workspace
- Knowledge of [Software]
- Multilingual
- Marketing
- [Type] troubleshooting
Languages
English
Advanced
C1
Hindi
Advanced
C1
Arabic
Intermediate
B1
Tamil
Intermediate
B1
Accomplishments
Best Customer Service Golden Award winner From LULU GROUP INTERNATIONAL Qatar
Best Back office Appreciation Received Aster Pharmacies Group LLC
Timeline
Senior Administrative Support Specialist
Aster Pharmacy Retail
06.2021 - 02.2026
Customer Service Rep
Lulu Group International
01.2019 - 01.2021
Bachelor of Arts - Business Administration
Virginia Commonwealth University
08.2005 - 05.2009
Master of Sociology - Sociology
Calicut university
Projects
Document Management System Rollout, 2022-03-01 — 2022-09-01, Haverford Associates, Led a cross-team effort to select and roll out a digital document management system, training all office staff and migrating legacy files across departments., DocuWare, Microsoft SharePoint, Excel
Activities
VA Food Bank, Volunteer Event Coordinator, VA, 2018-04-01, 2019-12-01, Planned and coordinated monthly volunteer shifts; managed communications with volunteers and partner agencies.
Interests
Biking, Enjoy urban and trail biking on weekends., Photography, Amateur photographer focusing on landscapes and cityscapes., Volunteer Work, Regularly support local health clinics by assisting with patient check-ins and logistics for community wellness days., First Aid Certification, Maintain up-to-date CPR and first aid certifications through hands-on training and practice sessions., Public Health Advocacy, Participate in public awareness campaigns, distributing health education materials and promoting preventive care., Group Fitness Instruction, Lead weekly community yoga sessions to promote physical health and stress reduction., Event Planning, Organized team lunches and office events, coordinating logistics and managing invitations., Customer Service Forums, Moderated online discussion groups for customer support professionals, posting resources and tips., Customer Service Workshops, Participated in monthly skill-building sessions focused on conflict resolution and client interaction best practices., Digital Content Creation, Produce engaging videos showcasing product features for YouTube and Instagram audiences., Negotiation Training, Completed online workshops focused on effective sales negotiation strategies., Listening to Podcasts, Regularly listen to retail and business strategy podcasts for ongoing industry insights.