Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Muhammed Rasique
Customer Service Agent
Shakbout city,Abudhabi
Summary
Overview
10
years of professional experience
5
years of post-secondary education
6
Languages
Work History
Adnoc Distribution Abudhabi
Customer Service Representative
08.2020 - Current
Job overview
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted routine inspections to check quality and compliance with established specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Adnoc Technical Institute Abudhabi
Receptionist
05.2018 - 07.2020
Job overview
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Adnoc Distribution Abudhabi
Sales Representative
06.2014 - 06.2018
Job overview
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Vythiry Village Resort
Receptionist
12.2012 - 02.2014
Job overview
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Taj Madras Flight Kitchen Pvt.ltd Chennai
Industrial Trainee
05.2011 - 05.2012
Job overview
- Wrote reports and papers for various levels of technical users.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Minimized communication issues between managers and workers by effectively maintaining records.
- Reviewed and updated standard operating procedures per specifications.
- Assisted with emergency response by communicating important information and delivering safety equipment.
- Updated internal data systems to aid senior managers in effective decision-making.
- Inspected products and machines to maintain quality and efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Akbar Travels
Travel Reservation Agent
06.2008 - 09.2010
Job overview
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided customers with information about availability and pricing.
- Generated and reported performance metrics to management to inform decision-making.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Hindusthan College of Arts And Science Coimbatore
Intercalated Bachelor Of Science from Bsc Hospitality Management
06.2009 - 06.2012
University Overview
M.A.H.S.SKodinji
High School (S.S L.C)
06.2007 - 06.2008
University Overview
G.H.S.STirurangadi
Higher Secondary
03.2008 - 03.2009
University Overview
Skills
Passport checks
undefinedTimeline
Customer Service Representative
Adnoc Distribution
08.2020 - Current
Receptionist
Adnoc Technical Institute
05.2018 - 07.2020
Sales Representative
Adnoc Distribution
06.2014 - 06.2018
Receptionist
Vythiry Village Resort
12.2012 - 02.2014
Industrial Trainee
Taj Madras Flight Kitchen Pvt.ltd
05.2011 - 05.2012
Hindusthan College of Arts And Science
Intercalated Bachelor Of Science from Bsc Hospitality Management
06.2009 - 06.2012
Travel Reservation Agent
Akbar Travels
06.2008 - 09.2010
G.H.S.S
Higher Secondary
03.2008 - 03.2009
M.A.H.S.S
High School (S.S L.C)
06.2007 - 06.2008
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