Muhammed Rinchu

• Managed merchant acquiring settlement processes, including report validation, reconciliation, and fund disbursement, ensuring accuracy and timeliness.
• Coordinated with clients and back operations teams to ensure smooth workflow and adherence to Service Level Agreements (SLAs).
• Led the preparation and submission of outgoing files for VISA, MasterCard, and CDS (UAE Central Bank Switch), ensuring compliance and timely settlements.
• Oversaw financial reconciliation for merchant acquiring, resolving discrepancies to maintain financial integrity.
• Enforced a zero-tolerance policy for SLA delays, ensuring timely payment approvals, maintaining adequate funds, and validating outgoing files for compliance.
• Managed chargeback activities, processing and resolving MasterCard and VISA requests, ensuring compliance and timely dispute resolution.
• Collaborated with entities and merchants to address requirements, complaints, and process changes, providing solutions through cross-functional coordination.
• Coordinated with Risk and Compliance, Sales, Business, and other departments to ensure smooth processes and adherence to policies and regulations.

· Manages the team handles payment operations related to accounts and credit cards.
Sound knowledge of Card issuing, acquiring , payment service providers etc .

· VAT reconciliation, payments clearing and authorization of financial transactions.

· Responsible for process transfer to offshore teams and ensure their completion as per SLA.

· Track issues, create solutions and implement process improvements within the department.

· Implement new policies and system changes within the department as per central bank regulations.

· Periodical review of operating procedure and changes with internal control team.

· To monitor the transactions flow and liaise with compliance / fraud team for identifying potential conflict & confidentiality.

· User Acceptance Testing (UAT) for process re-engineering and new product enhancements.

· To ensure AML guidelines are followed during funds transfer and raise anomalies with fraud, dispute or AML.

· To submit daily , weekly and monthly reports with operational governance.

· Process the customer requests related to deposits ,withdrawals , closures , takeover, restructuring and credit control etc.

· Assist with the annual audit process and make sure that satisfactory rating is received.

· VAT reconciliation of all Profit & Loss accounts includes payment to FTA and issuances of VAT invoices to customer.

· Periodical review and amendment of standard operating procedure (SOP) with operational governance and internal controls.

· Avoid revenue leakage and to avoid any debits to P&L Accounts without authority as per delegation matrix.

· Credit card and accounts - Authorizations, Clearing, Closures, Settlement, Disputes etc.

· Understand the client requirement and provide solutions.

· Action reports, analyzes, interprets accounting records and drives remediation of unreconciled balances.

· Resolve the complaints raised by clients internally as well as through central bank within TAT.

· Manage underwriting projects of clients for trading in stock exchanges.

· Client onboarding in UK & USA regions to perform trading in stock exchange for
Investment Banking.

· Preparation of reports and monitor the performance.

· Maintains database by entering, verifying and backing up data.

· Resolve the issues through calls / emails and take action within TAT.

· Review the policies and make periodical changes.

· Deals with clients like Goldman Sachs, Merill Lynch, Northern Trust etc.

· Understand the clients requirement and deployment with support of IT.

· Prime broker accounts reconciliation and approve the addition or amendment of the
settlement instruction to these accounts.

· Review and clear any kind of irregularities or ambiguities.