Muhammed Rishad T.P

Provided expert-level technical support and maintenance for critical banking systems, including UAEFTS , WPS , IPI , EPH , SWIFT messaging, Reconciliation systems, and Datamart.

• Ensured high availability, performance, and reliability of payment processing and financial systems, adhering to strict SLAs and compliance standards.
• Conducted root cause analysis (RCA) and resolved complex technical issues related to payment s, transaction processing, and data reconciliation.
• Collaborated with cross-functional teams to implement system upgrades, patches, and enhancements, ensuring seamless integration with existing infrastructure.
• Monitored and optimized system performance using advanced tools, ensuring minimal downtime and maximum efficiency for high-volume transaction processing.
• Developed and maintained automation scripts to streamline reconciliation processes and improve operational efficiency.
• Acted as a key point of contact for stakeholders, providing timely updates and resolving escalations related to payment systems and data management
• Ensured optimal application functionality by coordinating with software development teams on bug fixes, patches, updates, and releases.
• Developed custom scripts to automate routine tasks, reducing time spent on manual processes while improving overall efficiency.
• Managed high-priority incidents with effective communication between stakeholders to minimize impact on business operations.
• Optimized database queries leading to faster response times within the supported applications.

Deputed to Leading Banks for Central Bank Compliance Systems

• Served as a senior onsite resource for the support and implementation of Central Bank Compliance Systems , including FTS (Funds Transfer System) , and WPS (Wages Protection System), IPI(Instant Payment Initiative) .
• Played a key role in the implementation of FTS , WPS , and IPI systems for a leading banks in the UAE, ensuring compliance with regulatory requirements.
• Provided end-to-end production support for compliance systems, ensuring high availability, performance, and adherence to SLAs.
• Conducted detailed discussions and analysis of functional requirements, defining the scope for new change requests (CRs) and enhancements.
• Diagnosed and resolved complex production issues, performing root cause analysis (RCA) and implementing effective solutions.
• Managed the end-to-end release process for production fixes and change requests, ensuring seamless deployment and minimal disruption.
• Oversaw the development of new requirements, including code and logic reviews, and integrated patches from offshore teams.
• Led and coordinated System Integration Testing (SIT) and User Acceptance Testing (UAT) , ensuring quality and compliance with business requirements.
• Actively managed team logs, prepared progress reports, and communicated updates to the Project Manager, ensuring alignment with project goals.

Key Achievements:

• Successfully implemented FTS , WPS , and IPI systems, enabling the bank to meet Central Bank compliance mandates.
• Improved system stability and reduced production incidents by 25% through proactive monitoring and timely resolution of issues.
• Promoted from Software Engineer to Senior Software Engineer for exceptional performance and leadership in critical projects.
• Mentored junior developers, fostering professional growth and enhancing team productivity.

• Progressed from Software Engineer to Senior Software Engineer , taking on increased responsibilities and delivering high-quality solutions for Central Bank Compliance Systems .
• Spearheaded the functional analysis, development, and maintenance of critical compliance systems, including DDS (Direct Debit System) , FTS (Funds Transfer System) , and WPS (Wages Protection System) .
• Independently developed and delivered a key project for a leading UAE bank, ensuring compliance with regulatory standards and enhancing operational efficiency.
• Collaborated with cross-functional teams to analyze requirements, design solutions, and implement system enhancements.
• Conducted thorough testing and debugging to ensure system reliability and performance.
• Provided ongoing support and maintenance, resolving issues promptly to minimize downtime and ensure seamless operations.

Key Achievements:

• Successfully led the end-to-end development of a project for a UAE bank, delivering it on time and meeting all functional and regulatory requirements.
• Played a pivotal role in maintaining and optimizing compliance systems, contributing to the bank's adherence to Central Bank regulations.
• Recognized for technical expertise and leadership, leading to a promotion to Senior Software Engineer .
• Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
• Enhanced software functionality by identifying and resolving complex technical issues.
• Collaborated with management, internal and development partners regarding software application design status and project progress.
• Proved successful working within tight deadlines and a fast-paced environment.

Key Contributions as Team Member

• Played a pivotal role as a responsible team member in the development of multiple projects , contributing to their successful delivery and implementation.
• Accountable for functional analysis , system design , and development , ensuring solutions aligned with client requirements and business objectives.
• Collaborated closely with clients to gather requirements, provide updates, and ensure smooth implementation at client sites.
• Actively participated in all phases of the software development lifecycle, from initial concept to deployment and post-launch support.
• Demonstrated strong problem-solving skills and attention to detail, delivering high-quality solutions on time and within scope.

Key Achievements:

• Successfully implemented projects at client sites, ensuring seamless integration and user satisfaction.
• Improved project efficiency by effectively coordinating between technical teams and clients, reducing miscommunication and delays.
• Contributed to the development of scalable and robust solutions, enhancing system performance and reliability.
• Tested and deployed scalable and highly available software products.

• Joined as a Software Engineer and successfully handled multiple roles, contributing to the development and maintenance of applications for Digital Asset Management .
• Took direct responsibility for issue analysis , bug fixing , and release management , ensuring high-quality deliverables and seamless system performance.
• Collaborated as a key team member in a 10-member team for a Digital Asset Management project based in the USA, contributing to the design, development, and implementation of scalable solutions.
• Played an active role in troubleshooting and resolving technical issues, ensuring minimal disruption to operations.
• Supported the end-to-end software development lifecycle, from requirement analysis to deployment and post-release maintenance.

Key Contributions:

• Delivered robust and efficient solutions for digital asset management, enhancing system functionality and user experience.
• Streamlined release management processes, reducing deployment errors and improving overall efficiency.
• Demonstrated strong teamwork and technical expertise, contributing to the successful delivery of the USA-based project.
• Developed scalable and maintainable code, ensuring long-term stability of the software.