Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
Disclaimer
Personal Profile
Timeline
Generic
Muhammed Riyas

Muhammed Riyas

Dubai,UAE

Summary

Accomplished professional with extensive expertise in team leadership and supervision, mechanical and technical operations, and workshop management. Proven track record in workforce planning, health and safety compliance, and quality assurance. Adept at problem solving, troubleshooting, and staff development. Skilled in customer service, budgeting, cost control, and proficient with computer diagnostic tools including MS Office applications and Oracle systems. Committed to enhancing operational efficiency while maintaining high standards of safety and quality.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Workshop Supervisor

ATC – Allied Transport
Dubai
02.2025 - 09.2025
  • Lead and supervise workshop operations for both in-house fleet and external clients, including high-profile partners such as Emirates, Nestlé, and Landmark Group.
  • Manage a team of technicians and coordinate with internal departments to ensure timely and high-quality vehicle servicing and repairs.
  • Monitor workshop productivity, track technician performance, and implement process improvements to optimize workflow efficiency.
  • Prepare and analyse KPI reports, generate cost estimates, issue quotations, and manage client invoicing in coordination with the accounts team.
  • Ensure full compliance with health, safety, and environmental regulations as well as company workshop policies and SOPs.
  • Provide roadside breakdown assistance, including troubleshooting and minor repairs on-site to minimize vehicle downtime.
  • Oversee warranty claims and follow-ups with suppliers and manufacturers to ensure timely resolution and cost recovery.

Service Advisor / Team Leader

Emirates Transport
Sharjah
10.2016 - 01.2025
  • Acted as the main point of contact for major government clients including Bee’ah, Ajman Municipality and Aims, ensuring exceptional service delivery and long-term relationships.
  • Greeted customers, conducted needs assessments, and initiated service requests by opening job cards and accurately recording vehicle issues.
  • Provided real-time updates to clients on service progress, ensuring clear communication and timely follow-ups.
  • Prepared detailed estimates, invoices, and service documentation while coordinating with external dealerships and agencies for specialized repairs and parts procurement.
  • Supervised a team of service advisors and technicians, allocating daily tasks and ensuring service standards were consistently met.
  • Maintained a high customer satisfaction rating through proactive problem-solving, effective communication, and a customer-centric approach.
  • Played a key role in improving workflow efficiency and reducing turnaround time, contributing to department KPIs.

Front Line Officer

L&T
Kerala
08.2014 - 09.2016
  • Worked in Finance department managing customer queries and transactions.
  • Assisted in administrative tasks and frontline operations.

Education

Bachelor of Business Administration -

Tamil Nadu

Senior Higher Secondary (+2) - undefined

Kerala Higher Secondary Education

S.S.L.C. - undefined

Kerala General Education Dept.

Skills

  • Team Leadership & Supervision
  • Mechanical & Technical Expertise
  • Workforce Planning & Scheduling
  • Health & Safety Compliance
  • Workshop Operations Management
  • Quality Assurance & Control
  • Problem Solving & Troubleshooting
  • Reporting & Documentation
  • Training & Staff Development
  • Customer Service & Communication
  • Budgeting & Cost Control
  • Computer & Diagnostic Tools
  • MS Office & Internet applications
  • Windows 11
  • Oracle (Fleet, Procurement, Maintenance, Java Reports) – 8 years
  • DMS & FMS systems

Certification

  • Fire Warden, UAE (2019)
  • First Aider, UAE (2023)
  • Hardware and Software, India (2015)
  • Oracle, UAE (2018)
  • WMS System, UAE (2024)

Languages

English
Hindi
Malayalam
Tamil

Accomplishments

Received 'Employee of the Month' award three times.

Disclaimer

I hereby declare that the above-mentioned information is true to the best of my knowledge. I look forward to contributing to the growth and success of your esteemed organization.

Personal Profile

  • Date of Birth: 1991-10-03 (Age: 34)
  • Gender: Male
  • Nationality: Indian
  • Languages: English, Hindi, Malayalam, Tamil
  • Passport: V7959158
  • Visa Status: Employment Visa
  • Driving Licence: UAE (Manual)

Timeline

Workshop Supervisor

ATC – Allied Transport
02.2025 - 09.2025

Service Advisor / Team Leader

Emirates Transport
10.2016 - 01.2025

Front Line Officer

L&T
08.2014 - 09.2016

Senior Higher Secondary (+2) - undefined

Kerala Higher Secondary Education

S.S.L.C. - undefined

Kerala General Education Dept.

Bachelor of Business Administration -

Tamil Nadu

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Muhammed Riyas