Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
OfficeManager
Muhammed Safwan

Muhammed Safwan

Dubai,Dubai

Summary

Experienced manager with a proven track record of leading teams and achieving success. Possessing strong leadership, planning, and organizational skills honed throughout a successful career. Adept at equipping employees to independently handle daily functions and meet customer needs seamlessly. Diligent trainer and mentor leveraging exceptional management abilities to drive results and foster a results-driven approach.

Overview

3
3
years of professional experience

Work History

Manager

Hilal Commercials
10.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Debt Collection Executive

ABC Debt Collection - FAB
03.2023 - 09.2023
  • Initiate contact with debtors, assess financial situations, negotiate payment plans, maintain records, document agreements, use skip tracing techniques, address inquiries, provide information on debts, generate reports, collaborate with internal teams, ensure legal compliance.
  • Developed customized payment plans for clients facing financial hardship, enabling them to fulfill their obligations without undue stress.
  • Evaluated customer creditworthiness by analyzing financial data and making informed recommendations for extending credit or initiating collections actions.
  • Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.

Customer Service /Sales Executive

Manappuram Finance Limited
10.2021 - 11.2022
  • Establish and maintain client relationships, provide assistance regarding gold loans, assess collateral value, ensure document verification, evaluate risk, analyze creditworthiness, calculate interest rates, educate customers, monitor loan repayments.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.

Education

BBA - Business Administration

Mahatma Gandhi University, Kerala
Kerala
07.2022

High School Diploma -

National Institute of Open Schooling
India
06.2019

Associate of Applied Science - Injection Molding

Advanced Studies
India
07.2017

Associate of Applied Science -

Govt. Industrial Training Institute, Kerala
India
04.2016

Skills

  • MS Office - Outlook, Powerpoint, etc
  • Microsoft Teams
  • Spreadsheet - Excel
  • Team Leadership
  • Staff Training and Development
  • Strategic Planning
  • Sales Techniques
  • Active listening
  • Problem Solving
  • Proficiency in specific software/tools
  • Ability to understand and meet customer needs

Languages

Malayalam
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)

Personal Information

  • Date of Birth: 10/01/97
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • UAE recognized driver's license

Timeline

Manager

Hilal Commercials
10.2023 - Current

Debt Collection Executive

ABC Debt Collection - FAB
03.2023 - 09.2023

Customer Service /Sales Executive

Manappuram Finance Limited
10.2021 - 11.2022

BBA - Business Administration

Mahatma Gandhi University, Kerala

High School Diploma -

National Institute of Open Schooling

Associate of Applied Science - Injection Molding

Advanced Studies

Associate of Applied Science -

Govt. Industrial Training Institute, Kerala

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