MUHAMMED SALIH
Dubai
Summary
To obtain a position where I can excel and enhance my ability to succeed in the workplace. To work to my optimum level for the betterment of the organization and to excel in my eld through hard work, skills and research.
Overview
8
8
years of professional experience
Work History
TMS Management
Network International L.L.C
08.2023 - Current
- Application testing for POS terminals in UAT, Pre-Production & production environments & highlighting the issue as per the test results.
- TMS release testing.
- Performing quarterly dr-drill and test the transaction flow on all POS models and TMS.
- Onboarding new and additional terminal requests in TMS on daily basis.
- Performing bulk upload testings in TMS for various merchants.
- Updating critical parameters in TMS as per amendments and risk approvals.
Project Coordinator
Network International LLC
08.2021 - Current
- Backend lead for Key projects like: EXPO 2020, 2G-4G migration projects (RTA TAXI & Unattended kiosks), KYC project, ENOC Amex rollout & other integrated rollouts for key merchants
- Inventory management for projects
- Tracking project rollout for better
- Preparing daily, weekly & monthly reports and reporting to managers
Back office coordinator
Network International LLC
02.2021 - 08.2021
- Co-ordination with the field staff regarding POS installations and services
- Preparing daily reports, weekly reports and monthly reports
- Collaborated with team members to achieve target results
- Developed excellent working knowledge of industry trends and improvements in processes
- Built and maintained courteous and effective working relationships
- Maximized customer engagement and satisfaction by delivering excellent customer service
- Troubleshot problems and diagnosed system faults
- Spoke to customers in multiple languages to resolve problems and answer questions
FIELD ENGINEER
Network International LLC
03.2018 - 01.2021
- Field support for BAU activities like POS installation, service requests, service replacements
- On-site support for key activities like MPOS integration
- Field support for key projects like Dynamic Currency conversion, Ali pay, TLS etc
- Managing to meet daily target of POS installation & other service requirements
SALES EXECUTIVE
Gitex & iBrit DMCC
10.2016 - 03.2018
- Handling the brands- Lenovo, Oppo, iBrit
- Sale of Electronics
- Achieving targets regularly
- Marketing of the brand and products
Education
MBA - Operations & quality management
London American City College
01.2022
BBA - Logistics & Supply chain management
Manipal Academy of Higher - Education
01.2020
UNDERGRADUATE -
New Indian Model School
01.2016
Skills
- Customer relationship building
- Project management
- Handling Projects
- M S
- Team coordination
- Project monitoring
Timeline
TMS Management
Network International L.L.C
08.2023 - Current
Project Coordinator
Network International LLC
08.2021 - Current
Back office coordinator
Network International LLC
02.2021 - 08.2021
FIELD ENGINEER
Network International LLC
03.2018 - 01.2021
SALES EXECUTIVE
Gitex & iBrit DMCC
10.2016 - 03.2018
BBA - Logistics & Supply chain management
Manipal Academy of Higher - Education
UNDERGRADUATE -
New Indian Model School
MBA - Operations & quality management
London American City College
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