MUHAMMED SALIH
Dubai
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Officer
Network International LLC
Dubai
01.2021 - Current
- Responsible for managing and monitoring daily tasks, and ensuring zero errors.
- Onboard new merchants and additional requests for existing merchants.
- Prepare daily, weekly, and monthly reports and MIS, and present them to management.
- Manage and assign tasks to temporary staff, and ensure successful completion.
- Enhance automation, and reduce human intervention.
- Prepare the monthly reconciliation on the assigned tasks, and update management.
- Ensure a timely and effective response to merchant queries related to POS devices, and support in resolving any issues raised.
- Supported the implementation of AANI and Jaywan acceptance on POS terminals for the Central Bank of the UAE.
- Implemented multiple controls and checklists to avoid errors and ensure complete tracking of the tasks assigned.
- Implemented strategies to take advantage of new opportunities.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Facilitated training sessions for new employees on company policies and procedures.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Sales Executive
Gitex & iBrit DMCC
Dubai
01.2020 - 01.2021
- Handling the brands: Lenovo, Oppo, iBrit.
- Marketing of the brand and products
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Produced sales documents, finalized deals and filed records.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Back-office Coordinator
Network International LLC
01.2018 - 01.2021
- Co-ordination with the field staff regarding POS installations and services
- Preparing daily reports, weekly reports and monthly reports
- Collaborated with team members to achieve target results
- Developed excellent working knowledge of industry trends and improvements in processes
- Built and maintained courteous and effective working relationships
- Maximized customer engagement and satisfaction by delivering excellent customer service
- Troubleshot problems and diagnosed system faults
- Spoke to customers in multiple languages to resolve problems and answer questions
Field Engineer-POS Operations
Network International LLC
01.2018 - 12.2018
- -Field support for BAU activities like POS installation, service requests & service replacements
- -On-site support for key activities like MPOS integration
- -Field support for key projects like Dynamic Currency conversion, Alipay, TLS etc
- -Managing to meet daily target of POS installation & other service requirements
Education
MBA - Quality & Operations management
London American city college
Dubai, United Arab Emirates01.2022
BBA - supply chain management
Manipal Academy of Higher Education
Dubai, United Arab Emirates01.2018
UNDERGRADUATE -
New Indian Model School
Dubai, United Arab EmiratesSkills
- Innovation management
- Team bonding
- Business performance management
- Budget oversight
- Logistics operations management
- Organizational improvement
- Cross-functional team leadership
- Operations management
- Documentation and reporting
- Operations planning
- Market analysis
Certification
- Star of the Month- POS operations, 04/01/23
- Star team of the month, 21/05/2021
- Star team of the month, 21/12/2021
- Outstanding support for POS terminals installation in EXPO2020, 10/01/21
- UAE Driving License, 12/01/17
Languages
English
First Language
Arabic
Upper Intermediate (B2)
B2
Malayalam
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Senior Officer
Network International LLC
01.2021 - Current
Sales Executive
Gitex & iBrit DMCC
01.2020 - 01.2021
Back-office Coordinator
Network International LLC
01.2018 - 01.2021
Field Engineer-POS Operations
Network International LLC
01.2018 - 12.2018
MBA - Quality & Operations management
London American city college
BBA - supply chain management
Manipal Academy of Higher Education
UNDERGRADUATE -
New Indian Model School
Similar Profiles
SAHANA SHRUTHI HARIHARANSAHANA SHRUTHI HARIHARAN
Marketing Events and Sponsorship Manager - OPS at Network International LLCMarketing Events and Sponsorship Manager - OPS at Network International LLC
Arun JohnyArun Johny
E-Commerce Operations Manager at Network International LLCE-Commerce Operations Manager at Network International LLC
Mazharudin ShaikhMazharudin Shaikh
Settlement Processing Specialist at Network International LLCSettlement Processing Specialist at Network International LLC