MS Word
MUHAMMED SHAFI
Security Guard
Dubai
Summary
Dedicated Customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Security guard
Transguard (Emirates Staff Accommodation)
Dubai
05.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Warehouse Assistant
DelhiVery Logistics
Trivandrum
03.2019 - 02.2020
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Documented cargo movement such and obtained onward movement data.
Customer Service Executive
Polaris Motors
Trivandrum
07.2017 - 02.2019
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
BBA - Airline & Airport Management
International Academy For Management & Technology
Trivandrum 07.2014 - 06.2017
Higher Secondary (12th) -
GVHSS Veeranakavu
Trivandrum, India 06.2012 - 05.2014
Skills
Computer skills
Professional telephone demeanor
Customer Relationship Management
Documentation and reporting
Multitasking Abilities
Flexible and Adaptable
Accomplishments
- Hospitality & Tourism Management
- Airport safety and Security Awareness
- Airport Operations Management
- Communication skills Development Training
- Successfully completed two-week security training program.
Additional Information
- Name Muhammed Shafi M
- Address Latheefa Manzil Irinchal Aryanad Trivandrum, India
- Date Of Birth 20-01-1997
- Sex Male
- Nationality Indian
- Marital Status Single
- Passport No. S1185448
- Date Of Expiry 07-05-2028
Declaration
I hereby agree that, the particulars of information and facts stated here in above are true, correct and complete to best of my knowledge and belief.
Software
MS Excel
Affiliations
Dubai, UAE
Timeline
Security guard
Transguard (Emirates Staff Accommodation)
05.2021 - Current
Warehouse Assistant
DelhiVery Logistics
03.2019 - 02.2020
Customer Service Executive
Polaris Motors
07.2017 - 02.2019
BBA - Airline & Airport Management
International Academy For Management & Technology
07.2014 - 06.2017
Higher Secondary (12th) -
GVHSS Veeranakavu
06.2012 - 05.2014