MUHAMMED SHAFI

• Led 7-member sales team to achieve 100+ client acquisitions in 12 months, contributing to AED 100,000 GP in a single month (April).
• Improved sales conversion rate by 25% by implementing CRM (Zoho) workflows and performance tracking.
• Managed end-to-end client onboarding, reducing approval delays by 40% through direct coordination with Freezone & Mainland authorities.
• Awarded "Best Team Leader" for maintaining 90% team retention and fostering a mentorship-driven culture.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

• Advised 150+ clients on business setup, achieving 95% satisfaction rate through tailored solutions.
• Reduced Golden Visa processing time by 30% by optimizing documentation workflows with GDRFA/DED.
• Generated AED 500,000+ in revenue through proactive client referrals and repeat business.

Ranked #1 performer for 10 consecutive months, enrolling 50+ students/month through consultative selling.

Increased course adoption by 20% by delivering data-driven career guidance via CRM tools.

Enhanced student success by providing personalized academic guidance and support.

Conducted comprehensive evaluations of students'' academic needs, recommending appropriate resources and services.

Implemented data-driven decision-making processes to monitor and continually improve student outcomes.