MUHAMMED SHAFI T
Sharjah,UAE
Summary
Accomplished professional with expertise in Customer Relationship Management and Business Development Strategies. Demonstrates strong skills in Sales Negotiation & Closing, Market Research & Competitor Analysis, and Strategic Planning & Execution. Proficient in CRM software and technical systems, with a solid background in financial reporting and branch audit experience. Adept at leading teams and training personnel to achieve organisational goals. Career aspirations include leveraging negotiation proficiency and communication skills to drive business growth and enhance customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Branch Manager/ Business Development Executive
Brillianz Educational Group
Sharjah
07.2023 - 09.2025
- Leading branch operations, improving team productivity, and implementing efficient workflow strategies.
- Identify and peruse new business opportunities through cold calling, networking and marketing
- Developing business relationships and driving client acquisition
- Monitor sales performance and prepare regular reports
- Collaborating with marketing to deliver impactful promotional campaigns.
- Expanded client base through networking and partnership building
- Trained and mentored junior staff, improving overall team performance.
- Boosted operational efficiency by introducing innovative business strategies.
Public Relation Manager
Ideal English School, Wayanad
06.2022 - 07.2023
- Event coordination.
- Managed student records
- Document controlling
- Coordinated and managed media relations, ensuring timely communication of key messages.
- Wrote and edited press releases, articles, and other communication materials for various platforms.
Education
BA - Economics
Kannur University
06.2017 - 03.2020
Skills
- Customer Relationship Management
- Sales Negotiation & Closing
- Business Development Strategies
- Team Leadership & Training
- Market Research & Competitor Analysis
- Strategic Planning & Execution
- Communication & Presentation Skills
- Proficiency in CRM
- Branch audit experience
- Technical proficiency
- Customer relationship management systems
- Financial reporting
- Negotiation proficiency
Certification
- Diploma in Computer Application – C-Dit (2019-20)
- Diploma in Customer Service – Alison Online (2021)
- Diploma in Career Coaching – Sheen international (2021-22)
Languages Known
English
Advanced
Hindi
Advanced
Malayalam
Native
Tamil
Advanced
Timeline
Branch Manager/ Business Development Executive
Brillianz Educational Group
07.2023 - 09.2025
Public Relation Manager
Ideal English School, Wayanad
06.2022 - 07.2023
BA - Economics
Kannur University
06.2017 - 03.2020
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