MUHAMMED SHAHABAS
Dubai,UAE
Summary
Accomplished IT professional with extensive expertise in Windows operating systems, network troubleshooting, and customer service. Proficient in explaining complex technical concepts to non-technical users and skilled in IP addressing, subneting, and VLAN management. Holds a Cisco Certified Network Associate (CCNA) certification with proven ability to configure and manage Cisco routers using Telnet and SSH. Experienced in CCTV installation, biometric security systems configuration, and wireless access point deployment. Demonstrates strong knowledge of Active Directory, Windows server administration, VMware ESXi, and server hardware technologies. Career goals include advancing network security solutions while enhancing organisational IT infrastructure efficiency.
Overview
5
5
years of professional experience
4034
4034
years of post-secondary education
1
1
Certification
Work history
IT system administrator
Dutch Oriental Mega Yachts LLC
, UAE
11.2024 - Current
- Coordinated hardware installations and upgrades, improving overall system performance.
- Implemented virtualisation technology to optimise resource utilisation whilst reducing operational cost.
- Documented all actions taken during problem resolution process leading to a knowledge-base creation which facilitated quicker issue diagnosis and resolution in future cases.
- Evaluated new technology options and recommended appropriate upgrades to meet business needs.
- Managed vendor relationships for procurement of hardware and software products ensuring cost-effective purchases.
- Ensured smooth operation of IT systems by performing regular maintenance and troubleshooting.
IT SUPPORT ENGINEER
Rideware Technologies EST
Dubai
04.2023 - 10.2024
- Installed, configured, tested, maintained, and upgraded computer systems and network equipment to ensure optimal performance.
- Deployed new PCs and laptops, including OS installations and precise application configurations, enhancing user productivity.
- Contributed to the design, implementation, and management of robust LAN and Wi-Fi networks for seamless connectivity.
- Installed and configured diverse CCTV systems, encompassing both analogue and IP cameras for enhanced security monitoring.
- Resolved incidents related to hardware, software applications, and network connectivity, minimizing downtime and ensuring effective IT operations.
- Provided comprehensive technical support across the organization, both in-person and remotely, to enhance user satisfaction.
- Identified, troubleshot, and resolved technical software and hardware issues efficiently, maintaining a high standard of service.
- Maintained detailed records of issues and their solutions, contributing to knowledge sharing and process improvement.
- Implemented biometric authentication systems, including fingerprint and facial recognition, for secure access control and attendance tracking.
IT SUPPORT TECHNICIAN
Novustech Solutions
Abu Dhabi
11.2020 - 12.2022
- Addressed customer complaints and escalated issues efficiently, ensuring adherence to standard procedures.
- Boosted system performance by diagnosing problems and implementing strategic enhancements.
- Isolated network issues through thorough diagnostics, including ping tests and traceroutes.
- Installed, configured, tested, and maintained cutting-edge computer systems and network equipment.
- Resolved technical challenges across printers, networks, operating systems, and applications swiftly.
- Monitored network performance rigorously to guarantee peak operational efficiency.
- Delivered expert technical support to end users for seamless hardware and software installations.
Education
Diploma - Computer Science
IBVE Institute Of Basic And Vocational Education
KarnatakaHigher Secondary -
Manastha Institute of Management
PalakkadSkills
- Windows Operating Systems
- Network Troubleshooting
- Customer Service
- Ability to explain complex technical concepts to non-technical use
- Knowledge on IP addressing and Subnetting (FLSM,VLSM)
- CCTV Installation and Configuration
- Installation and configuration of biometric security systems
- Configuration and deployment of wireless access points
- Cisco Certified Network Associate (CCNA)
- Understanding OSI Reference Model
- Knowledge on creating and managing VLAN, SVI
- Configuring and managing Cisco Routers using Telnet, SSH
- Configuring and Implementing DHCP
- Knowledge on ACL – Standard, Extended, Time-Based, Numbered ACL, Named ACL
- Knowledge on configuring NAT – Static NAT, Dynamic NAT, Static PAT
- Configuring and implementing all types of Port Security by using different violation methods
- VTP – Implementing and managing Server, client and transparent mode
- Basic Knowledge in SQL Server
- Software knowledge - Bio Time, Hik-Vision Access controller,Hik Connect
- Server hardware technologies
- IP address structuring
- VMware esxi expertise
- Active Directory knowledge
- Windows server administration
Certification
- CCNA ROUTING & SWITCHING
- B-Soft. Bangalore
- Aug 2019
LANGUAGES
English
Hindi
Malayalam
Timeline
IT system administrator
Dutch Oriental Mega Yachts LLC
11.2024 - Current
IT SUPPORT ENGINEER
Rideware Technologies EST
04.2023 - 10.2024
IT SUPPORT TECHNICIAN
Novustech Solutions
11.2020 - 12.2022
Diploma - Computer Science
IBVE Institute Of Basic And Vocational Education
Higher Secondary -
Manastha Institute of Management