MUHAMMED SHAMEER
Ras al-Khaimah,UAE
Summary
Customer-focused professional with background in delivering high-quality service in fast-paced environments. Known for resolving customer issues promptly and enhancing satisfaction by leveraging strong communication and problem-solving skills. Excels in building rapport with clients and supporting team goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Executive
ARC Middle East LLC
Ras al-Khaimah, Imarat Ra's al Khaymah
08.2013 - Current
- Ensure excellent customer service pertaining to Enquiry &Quotation, Order Processing (issue PFIs) and providing timely execution of goods delivery to customers based on sales orders and ensure on time receipt.
Responds to customer concerns based on priority basis (Email & Telecom), - Support customers for product selection & new development based on customer enquiry
- Ensure product pricing is maintained and updated in system
- Regularly monitor sales orders in SAP by keeping active orders in system and also to remove non-active orders which are cancelled by customer or Sales manager to keep a complete track on the active orders
- Notify sales Managers of pending Performa invoices.
- Ensure timely execution of dispatch of all sales orders by cross checking on the required export shipment documentations process are completed by the Back office Team.
- Inform customer delivery date, freight (CFR) and Vessel schedules etc
- Follow up with customer and Accounts department for the receipt of payments and L/C to ensure that the fund has been received on time as per the payment terms,
- Maintain and update timely and accurately Sales Track sheets.
- Customer complaint registration, escalation and responds to customer with adequate corrective and preventive actions
Customer service executive
Trelleborg Sealing Solution India Privet limited
Bangalore, India
12.2008 - 06.2013
- Responsibly ensuring positive customer relationship & Business Developments
- Independently handling strategic and non-strategic accounts
- Achieving KPI Targets (Department & Individual)
- Coordinate with Supply Chain & Logistics Teams for on time deliveries
- Enquiry to Quotations (Receive enquiry ,pricing ,deliveries & offers)
- Order managements (Order Entry to Order fulfillments)
- Mediating with the technical team for Proposal & Quality Compliance
- Providing Back office support to Sales & Marketing team
- Customer Complaints Handling
Education
Master of Business Administration - Sales & Marketing
Annamalai University
India 06.2008 - 04.2010
Bachelor of Commerce - Commerce
Calicut University
Kerala 06.2004 - 04.2007
Skills
- Sales support
- Customer services
- Order fulfilment management
- Incoterms
- International shipping and logistics
- Export documentation and shipping procedures
- Ocean freight management
- Sales administration
- SAP experience
- Product pricing
Timeline
Customer Service Executive
ARC Middle East LLC
08.2013 - Current
Customer service executive
Trelleborg Sealing Solution India Privet limited
12.2008 - 06.2013
Master of Business Administration - Sales & Marketing
Annamalai University
06.2008 - 04.2010
Bachelor of Commerce - Commerce
Calicut University
06.2004 - 04.2007
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