MUHAMMED SHAMEER
Ras al-Khaimah
Summary
Customer-focused professional with experience in sales support, order fulfillment, and customer service in fast-paced, international environments. Proven ability to resolve issues promptly, build rapport with clients, and ensure on-time delivery. Skilled in using SAP and managing international shipping and logistics. Adept at coordinating with cross-functional teams to drive customer satisfaction and support team goals. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Executive
ARC Middle East LLC
Ras al-Khaimah, Imarat Ra's al Khaymah
08.2013 - Current
- Company Overview: Arc was founded in 1825 in Arques, France, which is still home to the group's global headquarters and one of the world's largest glass production plants. Today, Arc's footprint extends across the world, with factories in the USA, China and the UAE and sales in over 160 countries. For nearly 200 years, ARC Middle East LLC is a glass manufacturing company based in Ras Al Khaimah, Arc Middle East founded in 1996 has its headquarters in France.
- Responsible for the timely execution of Order to Cash process for customers using SAP
- Receive, prepare and record all order as per KPI
- Monitor open orders daily and make sure they are shipped
- Follow up enquiries and quotations
- Ensure return credits are processed accurately and in a timely basis
- Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders
- Maintain good customer relations by efficient handling of orders/queries either by telephone, mail, fax or e-mail
- Liaise with marketing for new product availability
- Identify customer needs and ensure the company is represented in a business-like manner at all times
- Prepare the required report to make sure correct visibility is given to management
- Responsible for accurate execution of commercial terms of customer contracts (bank guarantees, Letters of Credit, INCOTERMS, Export Control Issues, payment terms, insurance)
- Support customers for product selection & new development based on customer enquiry
- Ensure product pricing is maintained and updated in system
- Inform customer delivery date, freight (CFR) and Vessel schedules etc
- Follow up with customer and Accounts department for the receipt of payments and L/C to ensure that the fund has been received on time as per the payment terms
- Maintain and update timely and accurately Sales Track sheets.
- Customer complaint registration, escalation and responds to customer with adequate corrective and preventive actions
Customer service executive
Trelleborg Sealing Solution India Privet limited
Bangalore, India
12.2008 - 06.2013
- Company Overview: Trelleborg Sealing Solution is one of the world’s leading developers, manufacturers and suppliers of precision seals, bearings and custom-molded polymer components, With over 70 years of experience, we serve as long-term business partners to help our customers bring products to market faster, An international network of over 100 facilities worldwide includes over 40 manufacturing sites, more than 60 Customer Solution and 10 R&D centers
- Responsibly ensuring positive customer relationship & Business Developments
- Independently handling strategic and non-strategic accounts
- Achieving KPI Targets (Department & Individual)
- Coordinate with Supply Chain & Logistics Teams for on time deliveries
- Enquiry to Quotations (Receive enquiry ,pricing ,deliveries & offers)
- Order managements (Order Entry to Order fulfillments)
- Mediating with the technical team for Proposal & Quality Compliance
- Providing Back office support to Sales & Marketing team
- Customer Complaints Handling
Education
Master of Business Administration - Sales & Marketing
Annamalai University
04.2010
Bachelor of Commerce - Commerce
Calicut University
04.2007
Skills
- Sales coordination
- Customer relations
- Order processing oversight
- Knowledge of Incoterms
- International logistics coordination
- Logistics compliance and documentation
- Ocean freight coordination
- Sales operations coordination
- Proficient in SAP
- Product pricing
- Supply Planning (IKEA)
Accomplishments
- Successfully implemented IKEA Supply system
- Weekly Supply Schedules
- Day-to-day Order management
- Consignment Planning (ECIS System) and Invoicing
Languages
English - Fluent
Malayalam - Native
HIN - Advanced
Timeline
Customer Service Executive
ARC Middle East LLC
08.2013 - Current
Customer service executive
Trelleborg Sealing Solution India Privet limited
12.2008 - 06.2013
Bachelor of Commerce - Commerce
Calicut University
Master of Business Administration - Sales & Marketing
Annamalai University