Muhammed Shamnas
Restaurant manager
Abudhabi ,AZ
Summary
Dedicated professional committed to achieving company objectives through strong adherence to rules and focus on customer satisfaction. Prioritizing customer needs, ensuring concerns are addressed while maintaining compliance with company policies. Approach involves efficient problem-solving and proactive communication, leading to improved customer experiences and enhanced team performance. Strong work ethic and passion for delivering results, eager to leverage skills and dedication in a challenging role aligning with company goals and values.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's
Abu Dhabi, United Arab Emirates
10.2022 - 10.2024
- Organize daily activities and ensure schedules and objectives are met. Interact with customers and learn their needs and specifications. Manage, supervise and support the personnel. Monitor operating costs, budgets and resources. follow up on crew
- Contributed to operational excellence by effectively managing a team, ensuring high standards of customer service, and driving profitability in a fast-paced environment.
- Led training initiatives for new employees, resulting in a 30% decrease in onboarding time and enhanced team efficiency.
- Implemented and optimized operational processes, leading to a 15% improvement in service speed and customer satisfaction ratings.
- Monitored financial performance through diligent inventory management and cost control practices, achieving a 20% reduction in waste.
- Coordinated promotional events and local marketing strategies, which increased store foot traffic by 25%.
- Established strong relationships with customers and staff, fostering a positive workplace culture and enhancing team cohesion.
Crew Trainer
Fried chicking
Kerela, India
03.2020 - 09.2022
- Guiding team members to achieve operational goals. Proactively supported colleagues in their roles, fostering a collaborative work environment that enhanced team performance. Ensured adherence to established rules and regulations, contributing to a culture of compliance and safety.
- Implemented best practices that improved team efficiency and morale.
- Provided training and mentorship, empowering peers to excel in their positions.
- Facilitated communication between management and staff, addressing concerns and streamlining processes. Recognized for motivating the team during peak periods, which resulted in improved productivity and customer satisfaction.
Crew
Next fried chicken
Kerela, India
08.2019 - 02.2020
- Greets customers, takes orders, prepares food, maintains cleanliness, and ensures fast, friendly service.
- Following company procedures
Education
Higher secondary - Commerce
Government
KerelaSkills
- Teamwork excellent teamwork skills, including the ability to collaborate with staff, shift managers, and the General Manager
- Work Ethic reliability, professionalism, and a focus on customer service and employee well-being
- Operational Management overseeing and supporting the day-to-day operations of the restaurant, focusing on maintaining quality, service, and cleanliness standards while ensuring customer satisfaction and achieving sales targets
- Compliance ensuring the store operates efficiently and complies with company policies
Certification
- Higher secondary examination
- 2020-05
- Government of kerela
- 01/2001
LNGG
Hindi, Malayalam, English
Hobbies and Interests
building a successful restaurant team and contributing to the overall business performance
Awards
- Best performer
- 2022-03, McDonald's, Best performer in the store, 01/2001
Timeline
Assistant Manager
McDonald's
10.2022 - 10.2024
Crew Trainer
Fried chicking
03.2020 - 09.2022
Crew
Next fried chicken
08.2019 - 02.2020
Higher secondary - Commerce
Government