Muhammed Zawahir

• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Managing activities of multiple division to ensure the overall business goals are achieved, design programs to evaluate and manage any risk associated.
• Guided organizational technology strategy and roadmaps.
• Responsible for planning the departmental OPEX and CAPEX
• Responsible of maintaining the IT infrastructure (Lan Network, Wireless Network and Server Infastructure)
• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
• Maintain policy, procedure and manuals governing internal IT use.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection, and endpoint protection.
• Oversaw development and implementation of improvements to support and network operations.

· Report to director and work with the team

· Making technical / operational decisions based on guest request and service recovery

· Provide IT support to hotel colleagues. This includes PCs, printers, phones, and all applications

· Collaborate with software and hardware vendors in the installation and deployment of the applications and systems in the hotel.

· Fully Responsible for GALAXY Ticketing system, Micros, Opera and most of the hotel applications

· Responsible for taking daily and monthly tap backups and restore

· Maintaining the Inventory of all IT equipment.