Muhammed Zihan
Dubai
Summary
Dynamic Business Administration graduate with 3+ years of hands-on experience in operations management, accounting, and customer service. Demonstrated expertise in financial analysis, process improvement, and client relationship management across telecommunications, trading, and aviation sectors. Strong analytical mindset with proven ability to optimize workflows and deliver measurable results. Seeking to contribute to organizational growth through strategic thinking and operational excellence.
Overview
5
5
years of professional experience
Work History
Operation Assistant
GLOBAL BEAM TELECOM LLC
10.2021 - Current
- Assist with billing processes, payment tracking, and account reconciliations for telecom services
- Streamlined office operations, reducing supply costs by X% within 3 months through effective inventory management and vendor negotiations.
- Assisted in monthly financial reconciliations and prepared supporting documentation for audits
- Provided administrative support to multiple departments, managing competing priorities effectively
Junior Accountant
HAQQANI FOOD STUFF TRADING LLC
04.2021 - 09.2021
- Maintained an organized filing system for financial documents.
- Collaborated with other departments to resolve billing and invoicing issues.
- Processed accounts payable and receivable transactions, ensuring timely payments and collections
Customer Service Executive
Dubai International Airport
12.2020 - 03.2021
- Developed customer service scripts and procedures that improved customer service consistency and quality.
- Analyzed customer feedback data to identify trends and areas for improvement in customer service.
- Providing excellent customer service by responding promptly and courteously to customer inquiries, complaints, and requests.
Education
BA Hons - Business Management
University of Hertfordshire
Higher Secondary Certificate - Commerce Stream
New Indian Model School
01.2020
Skills
- ERP Exposure Zoho Books
- Computer proficiency with having SAP, MS Office, MySql, Java - Net beans
- Leardership Experience
- Collaboration talent
- Problem-solving abilities
Languages
English
Arabic
Malayalam
Hindi
Timeline
Operation Assistant
GLOBAL BEAM TELECOM LLC
10.2021 - Current
Junior Accountant
HAQQANI FOOD STUFF TRADING LLC
04.2021 - 09.2021
Customer Service Executive
Dubai International Airport
12.2020 - 03.2021
Higher Secondary Certificate - Commerce Stream
New Indian Model School
BA Hons - Business Management
University of Hertfordshire