Muhammed Abdullahi Ahmed
Dubai
Summary
Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
5
5
years of professional experience
Work History
Waiter
EFS Facility Services (EXPO2020)
Dubai
03.2020 - 02.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Sales Executive
Dusk Tours and Tourism LLC
Dubai
04.2018 - 03.2020
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Customer Service Representative
Etisalat
Abuja
02.2017 - 01.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed over 50 customer calls per day.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
B.S.c - Business Administration - Awaiting Result
Ahmadu Bello University
Zaria, Nigeria10.2017
High School Diploma -
Precise Comprehensive College
Kano, Nigeria11.2012
Skills
- Team Player
- Transactions and Cash Handling
- Cleaning and Sanitizing
- Bathroom Servicing
- Workflow Coordination
- Warm and Friendly
- Verbal and Written Communication
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Special Requests and Substitutions
- Customer Service and Rapport
- Dining Room Cleaning and Upkeep
Languages
English
Advanced (C1)
Additional Information
Nationality: Nigerian
Date of Birth: 06/04/1995
Timeline
Waiter
EFS Facility Services (EXPO2020)
03.2020 - 02.2022
Sales Executive
Dusk Tours and Tourism LLC
04.2018 - 03.2020
Customer Service Representative
Etisalat
02.2017 - 01.2018
B.S.c - Business Administration - Awaiting Result
Ahmadu Bello University
High School Diploma -
Precise Comprehensive College
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