MUHAMMED MUZAMMIL

UMM AL QUWAIN ,UAE

Summary

I am motivated and detail-oriented professional with 3years of experience in hospital customer service, seeking an opportunity as an Insurance Coordinator. Though not previously in a formal insurance role, i have hands-on knowledge of insurance procedure including approval request, email communication, and claim coordination.

Overview

years of professional experience

years of post-secondary education

Work history

Customer Service

Emirates Health Service - Hospital

UAQ

06.2022 - Current

Handled Front-desk operations including patient registration.
Provided information to patients regarding insurance coverage, eligibility, and approval requirements.
Familiar with RCM, Worked closely with doctors, billing and insurance teams
Assisted patients with queries related to insurance, billing and appointments.
Gained working Knowledge of insurance workflows Including (sending insurance approvals through portals/email, responding to insurance related communication, followed up on pending approvals, rejections & re-submissions, understanding TPA policies and claim requirements, developed strong communication skills with patients & insurance reps, familiar with hospital system & RCM software & Coordination With doctors)
Fluent in Arabic, English, and Urdu to assist patient experience and service efficiency at the front desk.

Education

Master of Business Administration -

Inspire University

Sharjah

03.2022 - 03.2024

Bachelor of Commerce - commerce

kannur University

India

04.2019 - 04.2022

Skills

Customer Service
Medical Coding Basics
CPT Code Familiarity
Approval Request
Medical Terminology

Email Communication
Multi Tasking
Eligibility Checking
Insurance principles

Timeline