MUHAMMED NAFI S H
Dubai,DU
Summary
I significantly enhanced customer satisfaction and sales revenue at Coffee Shop Restaurant through exceptional service and relationship building. My expertise in problem-solving and time management, coupled with a knack for efficient process improvement at FEZINT FAB, underscores my ability to drive business development and team collaboration.Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Coffee Shop Restaurant
Dubai
12.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Fabrication Worker
FEZINT FAB
INDIA
02.2018 - 09.2021
- Coordinated with engineering teams to address design issues, ensuring accurate fabrication of custom components according to specifications.
- Trained new assembly personnel on proper use of equipment.
- Developed strong relationships with suppliers, negotiating favorable pricing terms for materials used in the fabrication process.
- Contributed to cost savings initiatives by identifying areas for process improvement and recommending changes where necessary.
- Collaborated with team members to promptly complete tasks
- Consistently met or exceeded production quotas through diligent work ethic and attention to detail.
- Operated various fabrication equipment proficiently, resulting in reduced downtime and increased productivity.
- Mentored junior employees, fostering a strong team dynamic that led to improved communication and collaboration among staff members.
- Upheld company standards for craftsmanship through consistent adherence to established guidelines for materials usage, tolerances, finishes.
- Increased customer satisfaction by ensuring timely delivery of high-quality fabricated components.
- Assisted in the development of new products by providing input on design, materials, and assembly methods.
Education
Bachelor of Arts - ITI Fabrication
ISHAT ARTS COLLEGE
KozhikodeSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Reliable and punctual
- Relationship Building
- Customer Needs Assessment
- Merchandising understanding
- Business Development
Languages
English
Hindi
Malayalam
Tamil
Timeline
Sales Associate
Coffee Shop Restaurant
12.2022 - Current
Fabrication Worker
FEZINT FAB
02.2018 - 09.2021
Bachelor of Arts - ITI Fabrication
ISHAT ARTS COLLEGE