MUHAMMED RAFEEK
Bur Dubai,DU
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports.
Managing crew-related matters within an organization. Primary focus is on ensuring smooth crew operations, handling crew sign-on and sign-off procedures, and maintaining accurate records.
Overview
6
6
years of professional experience
Work History
CREWING COORDINATOR
PRIME TANKERS LLC
01.2023 - Current
- Handle all crew sign on and sign off.
- Crew berthing allocation for all departments and key control.
- To be aware of flight arrangements for crew signing on and off.
- Maintain filing for all crew signing on for tickets, receipts for travel, STCW95 certificates and
company medical forms. - Maintaining crew records for onboard training and appraisals.
- Schedule onboard interviews for potential promotions and inform head office.
- Liaise with ship agents for crew sign-off/sign-on
- Conduct exit interviews with all resigning crew and inform the head office.
- Create an accurate Crew Manifest.
- Daily office opening hours for crew hearings.
- Crew ticket requests &Crew Mail
Cash Controller
TRANSGUARD GROUP OF COMPANIES
01.2022 - 12.2022
- Improved overall operational efficiency by maintaining an organized workspace that facilitated smooth handover processes between shifts.
- Maintained a secure working environment by enforcing strict adherence to security protocols for handling and storing cash.
- Conducted regular inventory checks, identifying discrepancies early to minimize potential losses due to theft or mismanagement.
- Collaborated with management to develop effective cash control policies, ensuring compliance with company standards and regulations.
- Trained new employees on proper cash handling procedures, boosting overall team performance and reducing errors.
CUSTOMER RELATIONSHIP OFFICER
ALTRUIST TECHNOLOGIES PRIVATE LIMITED
01.2021 - 09.2021
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
CUSTOMER SERVICE LEAD ASSISTANT
AIR INDIA SATS
08.2018 - 08.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
Education
No Degree - DIPLOMA IN AVIATION AND AIRPORT MANAGEMENT
BHARATHIAR UNIVERSITY
TAMILNADU03.2017
Skills
- Amadeus Electronic Ticketing
- Galileo Travelport
- MS Office
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
HOBBIES
- Web Browsing
- Football player
- Listening Music
Additional Information
- NATIONALITY: INDIAN
- DATE OF BIRTH: 21-03-1999
- GENDER: MALE
- MARITAL STATUS: SINGLE
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
CREWING COORDINATOR
PRIME TANKERS LLC
01.2023 - Current
Cash Controller
TRANSGUARD GROUP OF COMPANIES
01.2022 - 12.2022
CUSTOMER RELATIONSHIP OFFICER
ALTRUIST TECHNOLOGIES PRIVATE LIMITED
01.2021 - 09.2021
CUSTOMER SERVICE LEAD ASSISTANT
AIR INDIA SATS
08.2018 - 08.2019
No Degree - DIPLOMA IN AVIATION AND AIRPORT MANAGEMENT
BHARATHIAR UNIVERSITY
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