MUJAHED AJLOUNI
Dubai
Summary
Experienced professional with over 10 years of diverse expertise in banking operations, customer service management, and leadership roles. Eager to leverage a robust skill set and comprehensive training in finance to drive organizational success. Seeking a challenging leadership role where I can contribute strategic insights, operational efficiency, and exceptional customer service.
Professional with solid background in managing retail environments. Adept at fostering team collaboration and driving results through effective leadership and adaptability. Skilled in inventory management, customer service, and staff development. Known for reliability and flexibility in meeting shifting demands of retail floor.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Floor Manager
Azadea Group
06.2024 - 12.2024
- Handling customer complaints and concerns
- Train new employees
- Ensure key control policies
- Maintain quality standards of customer service
- Maintain store organization
- Managed team of 70 employees to maintain smooth-running operations of shop floor.
- Performed closing procedures 55 times weekly by balancing cash drawers and reconciling credit card transactions.
Managing Director
Jbl Alhyah Information Technology Est
02.2024 - 06.2024
- Managing Company's cash flow
- Scheduling and allocating manpower
- Maintained satisfactory customer service
Assistant Manager
Fortino's
07.2020 - 02.2024
- Hiring and training new associates
- Managing Company's cash flow
- Scheduling and allocating manpower
- Maintained satisfactory customer service
- Resolved customer issues and complaints swiftly, ensuring overall satisfaction and retention
- Developing strategic plans and initiatives for store development and capacity
- Adhered and maintained product quality standards and inventory
- Spearheaded initiatives to optimize operational efficiency and streamline processes, contributing to achievement of organizational goals
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Supervisor
Sobeys
07.2020 - 09.2023
- Managed and monitored stores transactions
- Handling of customers and supplier operations
- Store's financial record and employee KPI record monitoring
Customer Service Manager
Walmart
01.2018 - 07.2019
- Approving cheques and deposits
- Achieved efficient verification of customer verifications
- Team leader
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Supervisor
Jordan Kuwait Bank
06.2016 - 11.2017
- Managed various transactions at a busy downtown branch: deposits, withdrawals, transfers, and cheque cashing; verified customer ID, signatures, and balances; processed loan payments; and handled account openings/closures
- Addressed customer inquiries in-person or via phone and directed them to other bank services as needed
- Logged cashier's cheques and traveler's cheques, prepared currency transaction reports, and meticulously documented financial transactions for internal records
- Implemented 'express line' for single transactions during peak periods, reducing wait time by 30% and attaining record-high customer satisfaction scores
Teller
Amman Jordan Investment Bank
03.2015 - 06.2016
- Offered cheque services, cash transactions, and account management, including currency exchange, transfers, loans, and credit card processing
- Promoted bank offerings by addressing queries, introducing new services, understanding customer needs, and guiding them to branch representatives
Customer Service Representative
Global Exchange
11.2013 - 03.2015
- Achieved top currency sales for year, consistently meeting targets
- Maintained flawless drawer balance, ensuring accurate transactions
Education
Bachelor of Arts - ACCOUNTING
Applied Science University
Jordan 06.2013
Skills
- Customer relations
- Operations management
- Store maintenance and Stock management
- Scheduling and planning
- Performance improvements
- Team training and development
- Employee scheduling
- Employee relations and Conflict resolution
- Sales development and Budgeting and finance
- Resource allocation
- Promotions and events
- Expense tracking
- Team building
- Recruitment and hiring
- Operations administration
- Decision-making and Goal setting
- Team leadership
- Problem resolution
- Professional and courteous
- Hiring and training
- Managing operations and efficiency
- Process improvement
- Staff training
- Preventive Maintenance
- Team development
- Project planning Strategic planning
Certification
- Google Project Management, 2023
- The Fundamentals of Digital Marketing, 2023
- Smart Serve Certificate, 2020
- Global WHMIS Certificate, 2020
- Accounting Trainee, Talal Abu Ghazaleh, Jordan, 2012
- Accounting for Non Accountants, Irth Academy, University Street, 2011
- TOEFL Training Course, Irth Academy, University Street, 2011
- Typing Course in English & Arabic, Irth Academy, University Street, 2011
- Full English Language (12-month course), Irth Academy, University Street, 2010 - 2011
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Floor Manager
Azadea Group
06.2024 - 12.2024
Managing Director
Jbl Alhyah Information Technology Est
02.2024 - 06.2024
Assistant Manager
Fortino's
07.2020 - 02.2024
Supervisor
Sobeys
07.2020 - 09.2023
Customer Service Manager
Walmart
01.2018 - 07.2019
Supervisor
Jordan Kuwait Bank
06.2016 - 11.2017
Teller
Amman Jordan Investment Bank
03.2015 - 06.2016
Customer Service Representative
Global Exchange
11.2013 - 03.2015
- Google Project Management, 2023
- The Fundamentals of Digital Marketing, 2023
- Smart Serve Certificate, 2020
- Global WHMIS Certificate, 2020
- Accounting Trainee, Talal Abu Ghazaleh, Jordan, 2012
- Accounting for Non Accountants, Irth Academy, University Street, 2011
- TOEFL Training Course, Irth Academy, University Street, 2011
- Typing Course in English & Arabic, Irth Academy, University Street, 2011
- Full English Language (12-month course), Irth Academy, University Street, 2010 - 2011
Bachelor of Arts - ACCOUNTING
Applied Science University
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