Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
References
References
BusinessAnalyst
MUJAHID ALI

MUJAHID ALI

DUBAI,UAE

Summary

Professional Summary:

Accomplished professional with a robust background in Sales and Customer Care, complemented by extensive experience as a Warehouse Supervisor. Demonstrated success in driving sales growth, enhancing customer satisfaction, and optimizing warehouse operations. Proven ability to lead teams, streamline processes, and deliver exceptional service in fast-paced environments.

Sales and Customer Care Representative:

  • Consistently surpassed sales targets by leveraging strong product knowledge and effective sales techniques.
  • Cultivated enduring client relationships through attentive service and personalized solutions, resulting in high customer retention rates.
  • Proficient in handling customer inquiries, resolving issues promptly, and ensuring an unparalleled customer experience at all touchpoints.

Warehouse Supervisor:

  • Directed daily warehouse operations, ensuring efficient inventory management and order fulfillment.
  • Implemented strategic workflows and quality control measures, resulting in improved productivity and reduced operational costs.
  • Led and motivated teams to achieve performance goals, fostering a culture of accountability and continuous improvement.

Key Skills:

  • Sales Strategy Development
  • Customer Relationship Management
  • Inventory Control and Logistics
  • Team Leadership and Development
  • Process Improvement and Optimization
  • Effective Communication and Negotiation

Professional Traits:

  • Diligent and detail-oriented professional with a passion for exceeding expectations.
  • Adaptable problem-solver known for making sound decisions under pressure.
  • Strong interpersonal skills, capable of building rapport and collaborating effectively across diverse teams and stakeholders.


Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Sales and customer service representative

AMEERAT AL BAHIR COSMETIC CENTER
DUBAI, UAE
07.2019 - Current
  • Utilised knowledge of company products and services for increased sales.
  • Maintained high standards of professionalism whilst interacting with customers.
  • Trained new colleagues on customer service protocols, improving overall team performance.
  • Conducted product demonstrations to increase consumer interest.
  • Resolved customer complaints, ensuring their satisfaction with products or services.
  • Followed scripts when answering common customer questions.
  • Stayed aware of latest industry trends, tailoring sales tactics accordingly.
  • Managed daily sales operations to achieve business objectives.

Warehouse supervisor

AMEERAT AL BAHIR WAREHOUSE
DUBAI, UAE
07.2019 - 10.2021
  • Managed end-of-day clean-up operations, maintaining a tidy working environment.
  • Coordinated incoming goods, ensuring accuracy in inventory management.
  • Tracked supply chain movements to prevent bottlenecks or delays.
  • Implemented waste reduction initiatives, promoting environmental sustainability.
  • Managed staff rosters to maintain optimal productivity levels.
  • Improved warehouse layout to maximise storage space.
  • Analysed inventory reports to achieve strong product availability.
  • Liaised with customers and other departments to plan timely transportation of goods.

Education

Bachelor of Commerce - COMMERCE

PUNJAB COLLEGE OF COMMERCE
SKT, PAKISTAN
01.2017 - 06.2019

Diploma - BUSINESS MANAGEMENT

ELC
SKT, PAKISTAN
03.2019 - 05.2019

Diploma - Microsoft Office, Email Management, Internet Search Engine Tools

SOFTMAN COMPUTER AND COMERCIAL COLLEGE
SKT, PAKISTAN
08.2018 - 02.2019

Skills

  • Customer Service
  • POS Systems
  • Stock management
  • Quality Control
  • Shipping and receiving
  • Stockroom procedures
  • Communication skills
  • Leadership
  • Resourcefulness
  • Social media marketing
  • Inventory management
  • Knowledge of MS Excel, TELLY, QuickBooks

Languages

Urdu
Native
English
Fluent
Arabic
Elementary

Affiliations

  • Riding Bike And Driving
  • Planting Plants
  • Roaming around with Friends

Timeline

Sales and customer service representative

AMEERAT AL BAHIR COSMETIC CENTER
07.2019 - Current

Warehouse supervisor

AMEERAT AL BAHIR WAREHOUSE
07.2019 - 10.2021

Diploma - BUSINESS MANAGEMENT

ELC
03.2019 - 05.2019

Diploma - Microsoft Office, Email Management, Internet Search Engine Tools

SOFTMAN COMPUTER AND COMERCIAL COLLEGE
08.2018 - 02.2019

Bachelor of Commerce - COMMERCE

PUNJAB COLLEGE OF COMMERCE
01.2017 - 06.2019

References

References available upon request.

References

References available upon request.
MUJAHID ALI