Mujahid Dollie

• Responsible for the Online Payment Gateway (OLP) Roadmap Initiatives and Delivery
• Own and prioritize the Payment Gateway Product Backlog
• Lead and manage the OLP Business Analysts and Product Support team
• Facilitate merchant onboarding integrations and remove any challenges that may arise
• Improved merchant onboarding process times to be 2X faster
• Identify product and process improvements and providing solutions to inefficiencies
• Allocate and approve team resource usage
• Coordinate with OLP software development team to deliver against all roadmap items aligned to business goals
• Recruitment within the OLP Gateway

Joining as a senior business analyst/Product Owner, on the Integrated Experience Blueprint (IXB) Initiative. The focus of the role is to understand technology landscape within allocated IT area and lead translation of business requirements into effective IT solutions. Other duties and responsibilities include:

• Pinpointed cost-effective User-Interface improvements through simulation of potential User-Interface alterations, discovering optimal enhancements without interrupting live production efforts.
• Produced documentation outlining feature improvement solutions.
• Mapped current Search & Recommend business and operational processes and recommended areas for improvement.
• Overhauled operational backend workflow to launch Kibo into the Woolworths website as a new configuration platform.
• Optimized front-end systems and middle-tired platforms to perform capabilities in most efficient, practical way possible.
• Implemented feature rich initiatives linked to key strategic Initiatives
• Provide leadership in the development of a Business Analysis approach in project execution or investigation
• Understand project context to determine applicable BPA approach
• Guide or develop BPA Approach
• Partner with relevant IT stakeholder to ensure delivery of specific outcomes i.e., business cases, Impact Assessments, Feasibility studies
• Understand current business processes and define future business processes
• Ensure documentation of future business process/es
• Facilitate Business requirements workshops or session
• Coordinate and lead User Acceptance Testing (UAT)
• Manage and lead team of business process analyst, Developers and Testers within a project and or outside of a project
• Ensure team is effectively equipped to deliver and adheres to BPA standards
• Review continuous BPA ways of working to extract maximum value from the practice

As a senior business analyst, in the Digital Solution Delivery space, responsible for the delivery of the Capitec Mobile Application. I have been involved in project with the associated duties and tasks:

• Carried out day-to-day duties accurately and efficiently.
• Active Involvement in the release of the latest Capitec Bank mobile Application currently servicing over 15 million clients and growing
• Delivery of translation and elicitation of all Requirements to build, enhance, maintain, and improve the User-Experience of the Capitec Bank mobile application
• Lead and provide regular feedback to business stakeholders of varied seniority within the organization
• Maintenance of the application from a monitoring and reporting perspective
• Aiding Test Analysts with testing the mobile application
• Collaboration with various internal teams that has proven to provide functionality on the app that adds value to Capitec Clients
• Daily duties and Task consist of; informally leading a development team on the agile methodology of SCRUM;
• facilitating daily Stand-ups, all Agile SCRUM ceremonies –Sprint planning, estimation, reviews, and Retrospectives
• Aiding all development delivery teams and eliminating any blockers
• Define, groom, and prioritize the product backlog and create actionable user stories for the development teams
• Verify and sign off the completed user story development to make sure the work fulfils the requirement
• Establish User story Acceptance Criteria and determining the Definition of Done
• Prioritization and management of product and team Backlogs

Joined as a General Store Manager to provide managerial assistance to all staff and ensuring the successful operation of all functions within the franchise store and assist in IT operations in store. Other duties performed included.

• Setting effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.

• Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.

• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

• Supervised and effectively trained 25 employees to decrease process lags and boost productivity.

• Promoted business strategy by implementing improvements based on guest feedback.

• Analyzed and interpreted store trends to facilitate planning.

I established and maintained relationships with Business to provide the most effective solutions to requirements of all 2U student platforms in an iterative approach. Daily duties included;

• Enhanced interfaces to promote better functionality for users.
• Translated, understood, specified, tested and implemented business systems requirements
• Tasked to understand, adjust and implement business processes where applicable to business requirements
• My mission each day was to problem solve issues hampering Business processes and efficiencies and implemented fixes where required on the key learning platforms used by students of the 2U platforms

As a BA/QA operating within the Custom Development Department, I was tasked and delivered on duties such as:

• Created successful test scripts to manage various types of testing
• Documented integration issues and vulnerabilities and outlined improvement recommendations.
• Planning and executing the testing on various client projects across different platforms
• Writing and reviewing specification documents
• User requirements gathering and documentation
• Owning client communications, UAT and general application support
• Owning and configuration of TFS Team Projects
• Quality Assurance Centre of Excellence -Strategizing and driving the role of QA
• Business Analysis Centre of Excellence -Strategizing and driving the role of BA. These duties were performed using;
• Team Foundation Server/Visual Studio Team Services
• Test Management, Issue Tracking, Code Reviewing and Backlog tracking
• Chrome Developer Tools - Debug and simulate JavaScript and CSS issues
• Postman - API testing and load testing

My core role was to handle feature support JIRA tickets and Hybris service desk calls to address customer inquiries and concerns. I handled all incoming business systems improvement requests through investigation and analysis.
Additionally, I was tasked to evaluate viable and resourceful solutions to business problems within the
• Online Shopping (SAP Hybris)
• Mobile (Android App, IOS App & Mobisite)
• Kiosk
Project Duties:
• Conduct workshops with internal and external Stakeholders, Product Owners and all business stakeholders to gather business requirements
• Compile business requirement and functional specification document which includes but not limited to:
• Business Requirements (Functional and Non-Functional Requirements)
• Business Rules
• Customer Journey
• Process Flows
• System interaction diagrams
• Sequence diagrams
• Screen design/Wireframes Interfaces required
• Data requirements

• Conducted system analysis and implementation to maintain and improve computer systems.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Gathered requirements and performed gap analysis through design workshops with users.
• Engaging with Product Owners on priorities and timelines of projects

Agile Duties:

• Participate in daily stand-up sessions

• Participate in project grooming

• Participate in sprint retrospectives

• Creating and defining EPICs and User Stories

• Running backlog refinement workshops with the Mobile team

• Maintaining the project backlog

Focus Areas:
• Pick n Pay Retail Training (Whistle Stop Tour)
• ABAP Mobility Team Developer
• Digital Online and Mobile Systems Analyst
• Supply Chain -Demand Planning
• Duties entailed:
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Developed team communications and information for meetings.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Participated in team-building activities to enhance working relationships.
• Used Microsoft Word and other software tools to create documents and other communications.
• Improved operations through consistent hard work and dedication.
• Participated in projects and analyzed data to identify opportunities for improvement.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

As an Intern during my Honors studies. I successfully adopted the role of a Business Analyst\SCRUM Master and Product Owner in the development of a Mobile application called UPLIFT, inspiring people to achieve their goals and educate underprivileged communities. The tasks I undertook consisted of:

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Conducting research and analysing existing environments and information
• Present and write technical reports using the Agile Methodology
• Assistant in development of the Mobile Application - UPLIFT
• Assist the implementation and adherence to SCRUM
• Designed Excel spreadsheet to estimate costs of future custom projects for clients.
• Used both qualitative and quantitative analysis techniques frequently.
• Analyzed market, technology and industry to keep current on trends.
• Worked one-on-one with clients to improve the UPLIFT Application specifications.
• Worked with IT team members on systems automation and advancement initiatives.
• Gathered and documented requirements for projects.
• Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.

• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Developed and actualized customer service initiatives to decrease wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers.
• Offered basic technical support for clients on wide range of company products.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Responded to customer requests for products, services and company information.