Mujahid Abdulrazak

• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Creating and retrieving folders for patients electronically
• Attending to Emergencies
• Gathering patient information and transmitting it to doctors electronically
• Answering to the Landline
• Passionate about learning and committed to continual improvement.

Reference:

Mr Karam

Mobile No: +971556514415