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MUKEBA ISMAIL
IT SUPPORT ENGINEER
Dubai,United Arab Emirates
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work History
IT Support Engineer
Alserkal properties LLC
DUBAI, Dubai
12.2016 - Current
- Provides documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- AssistS customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi.
- Deploy of new hardware, server backups and evaluating new software and security
- Acting as the first point of contact for all IT and technical Queries.
- Responsible for diagnosing and resolving hardware, software and end user's software fault testing and problems
- Activates accounts for clients interested in new services.
- Install, troubleshoot, repair, update and maintain workstations and laptops
- Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware
- Requests and setup new user accounts and email accounts (in collaboration with ICT manager).
- Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure
Education
Bachelor of Science - Telecommunications Engineering And Information
National Institute OfTelecom & Technology
Algeria 01.2011 - 07.2015
Skills
Desktop support
Software diagnosis
TCP/IP
Network diagnostics
Technical Support
Windows 10
Issue troubleshooting
Microsoft Office Specialist (MOS) Expert
Certification
Cisco Systems and Networking - 2014
Interests
Timeline
IT Support Engineer
Alserkal properties LLC
12.2016 - Current
Bachelor of Science - Telecommunications Engineering And Information
National Institute OfTelecom & Technology
01.2011 - 07.2015