MUKESH MK
IT Assistant
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
6
6
years of professional experience
Work History
IT Assistant
The Meydan Hotel
11.2021 - Current
- Responded to queries on phone, via email or through IT ticketing system.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Optimized hardware performance through regular maintenance checks and upgrades, when necessary.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Installed, configured and maintained computer systems and network connections.
- Enhanced system efficiency by identifying and rectifying software issues.
AV Technician
Event Life Technical Studio
09.2018 - 10.2021
- Enabled effective communication among team members during events by utilizing clear channels on walkie-talkies or headsets when coordinating tasks in noisy environments.
- Demonstrated flexibility in adapting to last-minute changes in event schedules or technical requirements while maintaining a professional demeanor throughout challenging situations.
- Provided exceptional customer service, anticipating and fulfilling clients' needs regarding audiovisual requirements for their events.
- Programmed and operated audio-visual equipment to support seamless live events.
Education
System Administration And IT Infrastructure
Google Career Certificates
12.2022
Microsoft IT Support Specialist
Microsoft
04.2001 -
CompTIA N+
Alison Courses
06.2022
CompTIA A+
Alison Courses
Sharjah, United Arab Emirates04.2022
Diploma in Sound Engineering With Sound Recording
Sound Engineering Academy
Kerala, India 04.2001 -
Skills
Software Installation
Timeline
IT Assistant
The Meydan Hotel
11.2021 - Current
AV Technician
Event Life Technical Studio
09.2018 - 10.2021
Microsoft IT Support Specialist
Microsoft
04.2001 -
Diploma in Sound Engineering With Sound Recording
Sound Engineering Academy
04.2001 -
System Administration And IT Infrastructure
Google Career Certificates
CompTIA N+
Alison Courses
CompTIA A+
Alison Courses
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