MUKESH MK
IT Assistant
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
6
6
years of professional experience
Work History
IT Assistant
The Meydan Hotel
11.2021 - Current
- Responded to queries on phone, via email or through IT ticketing system.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Optimized hardware performance through regular maintenance checks and upgrades, when necessary.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Installed, configured and maintained computer systems and network connections.
- Enhanced system efficiency by identifying and rectifying software issues.
AV Technician
Event Life Technical Studio
09.2018 - 10.2021
- Enabled effective communication among team members during events by utilizing clear channels on walkie-talkies or headsets when coordinating tasks in noisy environments.
- Demonstrated flexibility in adapting to last-minute changes in event schedules or technical requirements while maintaining a professional demeanor throughout challenging situations.
- Provided exceptional customer service, anticipating and fulfilling clients' needs regarding audiovisual requirements for their events.
- Programmed and operated audio-visual equipment to support seamless live events.
Education
System Administration And IT Infrastructure
Google Career Certificates
12.2022
Microsoft IT Support Specialist
Microsoft
04.2001 -
CompTIA N+
Alison Courses
06.2022
CompTIA A+
Alison Courses
Sharjah, United Arab Emirates04.2022
Diploma in Sound Engineering With Sound Recording
Sound Engineering Academy
Kerala, India 04.2001 -
Skills
Software Installation
Timeline
IT Assistant
The Meydan Hotel
11.2021 - Current
AV Technician
Event Life Technical Studio
09.2018 - 10.2021
Microsoft IT Support Specialist
Microsoft
04.2001 -
Diploma in Sound Engineering With Sound Recording
Sound Engineering Academy
04.2001 -
System Administration And IT Infrastructure
Google Career Certificates
CompTIA N+
Alison Courses
CompTIA A+
Alison Courses
Similar Profiles
Basem El SayedBasem El Sayed
Assistant Sales Manager Mice at The Meydan Hotel DubaiAssistant Sales Manager Mice at The Meydan Hotel Dubai
JONATHAN MARVINSJONATHAN MARVINS
ROOM DIVISION MANAGER at D'AVENUE BOUTIQUE HOTELROOM DIVISION MANAGER at D'AVENUE BOUTIQUE HOTEL
LIBIN BABYLIBIN BABY
Head Waiter at JACOBS GARDEN HOTELHead Waiter at JACOBS GARDEN HOTEL