UMAR JAN
Abu Dhabi,United Arab Emirates
Summary
Well built organizational and multitasking capabilities with exquisite sense of responsibility.Service-driven hospitality professional with proven experience in delivering high- quality guest service, maintaining safety standards, and working in multicultural, high-pressure environments.Seeking the opportunity to join the ETIHAD AIRWAYS as a valued cabin crew member.
Overview
5
5
years of professional experience
6044
6044
years of post-secondary education
Work history
Cashier/F&B Associate
Miral
Abu Dhabi, United Arab Emirates
2025.01 - Current
- Utilise effective communication and multitasking skills to ensure prompt and attentive service to guests in dynamic settings.
- Implement stringent hygiene practices and presentation protocols to enhance customer experience and satisfaction.
- Utilised payment processing systems to efficiently manage cash POS transactions while responding to guest feedback.
- Managed crowd dynamics and collaborated with operational teams to maintain efficient service flow during peak periods.
- Facilitate engaging interactions with guests by utilising attentive service techniques to ensure memorable visits.
- Educated customers on promotions, offers and special events to enhance product sales.
Guest Services
Warood Al Qurum
Muscat, Oman
2022.08 - 2024.09
- Facilitated active listening to comprehend customer needs and issues thoroughly before providing responses.
- Demonstrate genuine concern and understanding for customer situations to foster trust and rapport.
- Demonstrate patience by dedicating time to assist customers effectively.
- Clarify solutions and policies to enhance customer understanding.
- Identify solutions and alternatives to fulfil customer needs efficiently.
- Prioritise customer inquiries and resolve issues promptly to enhance customer satisfaction.
Guest Services
Hotel Radisson
Jammu and Kashmir, India
2021.07 - 2022.05
- Cultivated welcoming environment through dedicated guest assistance to enhance overall experience.
- Addressed customer complaints to ensure satisfaction and reinforce brand integrity.
- Worked alongside team members to enhance service delivery and maintain safety standards.
- Provided excellent guest services, resulting in repeat bookings from clients.
Education
Bachelor of Commerce - Accounting and Marketing
University of Kashmir
IndiaIntermediate - Commerce
State Board of School Education
India10th - High school
State Board of School Education
IndiaSkills
- English communication skills
- Customer service expertise
- Relationship management Presentation proficiency
- Problem-solving skills
- Active listening
- Complaint resolution
- Guest services
ACHIEVEMENTS & AWARDS
• 2× nominee WOW Award (Best Employee of the Quarter)
• Best Employee of the Month.
PERSONAL DETAILS
- Height: 179"
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Urdu
Advanced
C1
Timeline
Cashier/F&B Associate
Miral
2025.01 - Current
Guest Services
Warood Al Qurum
2022.08 - 2024.09
Guest Services
Hotel Radisson
2021.07 - 2022.05
Bachelor of Commerce - Accounting and Marketing
University of Kashmir
Intermediate - Commerce
State Board of School Education
10th - High school
State Board of School Education