MUKIN CM
DUBAI
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
5
5
years of professional experience
Work History
Sales Manager
ALI DIGITAL
DUBAI
09.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Evaluated performance against goals and implemented appropriate development plans.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed accounts to retain existing relationships and grow share of business.
Technician
INEXT
DUBAI
07.2018 - 09.2020
- Installed and configured new devices and system components.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Performed preventive maintenance of telecommunications equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Education
No Degree - Technical And Scientific Communication
FONO TECH
KERALA , INDIA04.2015
High School Diploma -
CHMS GOVT SCHOOL
KERALA , INDIA01.2013
Skills
- Consultative Selling Techniques
- Verbal and Written Communication
- Compelling Leadership Skills
- Key Account Management
- Discount Planning
- Sales Process
- Excellent Communication Skills
- Motivational Techniques
- Business Development and Planning
- Merchandise Display
- Sales Transactions
- Repair Documentation
- Device Installation
- Mobile Device Testing
- Smartphone Repair
- Data Entry Software
- New Installations
Accomplishments
- Promoted to Regional Sales Manager after 2 successful years in the sales department.
- Named "Manager of the Year" in 2020
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Additional Information
microsoft and windows software installation
laptop ssd upgrade and clone the data to ssd
Languages
English
Upper intermediate (B2)
Arabic
Beginner (A1)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Elementary (A2)
Timeline
Sales Manager
ALI DIGITAL
09.2020 - Current
Technician
INEXT
07.2018 - 09.2020
No Degree - Technical And Scientific Communication
FONO TECH
High School Diploma -
CHMS GOVT SCHOOL
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