JOEL MUKISA
ABU DHABI,UAE
Summary
CABIN CREW
Customer focused Hospitality professional with over seven years of experience in 4&5 star Hotels in the UAE.
With strong interpersonal skills, ability to handle emergencies and a passion for customer service
Committed to ensuring passenger safety and satisfaction while ensuring the airline regulations are observed
Overview
7
7
years of professional experience
Work history
Head Housekeeping Supervisor
Grand Millennium Al Wahda
ABU DHABI, UAE
10.2024 - Current
- Assigned tasks to attendants and supervisors.
- Conducted regular inspections to ensure compliance with the brand cleanliness and DCT standards.
- Improved operational efficiency with effective departmental communication.
- Trained junior staff members to boost team productivity.
- Handled guest complains in a professional and ensured service recovery.
- Prepared monthly roaster and training calendar
- Carried out Departmental Annual performance review for my subordinates.
- Led daily department briefings on areas of focus and priority.
- Helped my Team to achieve 100% score in GDI and Brand Standard audit in the year 2025.
Housekeeping supervisor
Park Rotana Hotel
ABU DHABI, UAE
02.2022 - 08.2024
- Enhanced team productivity with effective scheduling and task assignment.
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Ensured smooth operations by promptly addressing housekeeping issues.
- Inspected VIP arrival rooms to ensure VIP amenities are placed
- Prepared task assignments for room attendants
Front Desk Agent
Media One Hotel
DUBAI, UAE
09.2019 - 01.2022
- Processed accounts for check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Processed accounts for check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Provided prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Ensured guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
- Conducted in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
- Maintained an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
- Maintained an awareness of rate levels to be sold on a daily basis and the occupancy levels
Education
ADVANCED DIPLOMA IN THEOLOGY -
REFORMED THEOLOGICAL COLLEGE
Skills
- Customer focus
- Effective communication
- Team Work and collaboration
- Problem solving
- Adaptability
- Flexibility
- Time management
Languages
English
Fluent
Arabic
Beginner
Luganda
Fluent
Accomplishments
- Colleague of the Month - 2020 Media One Hotel
- Supervisor of the Quarter - Q4 - Park Rotana 2023
References
References available upon request.
Timeline
Head Housekeeping Supervisor
Grand Millennium Al Wahda
10.2024 - Current
Housekeeping supervisor
Park Rotana Hotel
02.2022 - 08.2024
Front Desk Agent
Media One Hotel
09.2019 - 01.2022
ADVANCED DIPLOMA IN THEOLOGY -
REFORMED THEOLOGICAL COLLEGE