Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Followed company regulations and rules to promote safe environment for travelers and employees.
Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Education
GED -
FIRE SAFETY TRAINING, Dubai, United Arab Emirates
11.2021
Associate of Arts - FINRART
KITANTE HILL SCHOOL, UGANDA
01.2019
Bachelor of Arts -
MAKERERE UNIVERSITY, KAMPALA UGANDA
01.2019
Skills
Customer Assistance
Reliability and punctuality
Equipment monitoring
Cultural Sensitivity
Safety awareness
Initiative-taking
Complaint Handling
Food and Beverage Service
Affiliations
Kuwait Food Co Americana Main
love travelling
Adventuring new places
meeting new people
love of nature
Languages
English
Advanced (C1)
Timeline
Guest Experience Expert - KUWAIT FOOD CO AMERICANA MAIN
05.2024 - 10.2025
FIRE SAFETY TRAINING - GED,
KITANTE HILL SCHOOL - Associate of Arts, FINRART
MAKERERE UNIVERSITY - Bachelor of Arts,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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