MUKTA KUMARI
Cerner Analyst/Business Analyst/Hospital Management/Operation Manager
Dubai
Summary
Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritizing greater organizational efficiency.
Overview
8
8
years of professional experience
Work History
Cerner Analyst
Wiin IT Solutions (Wizpro Inc.)
Noida
05.2021 - 03.2022
- Met end-user goals by supporting strategic planning initiatives for applications.
- Cerner "Clinical Reporting"application support
- Cerner "RadNet" application support
- Tickets troubleshooting in "Service Now" application
- Client/physicians request gathering
- Adding / Removing / Building requirement in test and live domain (Cert Build and Prod Build)
- Request analysis for better performance
- Problem Solving Skill
Business Systems Analyst
NTT DATA followed by Dell International Services
Noida
05.2015 - 06.2019
- Troubleshooting RadNet and Clinical Reporting tickets/ User Interface incident management/access management /Client email monitoring
- Give KT on Cerner Module (RadNet, Business System Analyst
- Build-Test-Validate in test and live domain
- Understanding of Cerner Application
- Providing off-shore support to Cerner Application (RadNet)
- Clinical Reporting/Incidents troubleshooting with SME/Involved in requirement gathering/Real time validation of build in tool/Testing & validation in live domain/Prepared Healthcare EMR document for training
- PowerChart application exposure
Manager Operations and Business Development Manager
Elvish Health Solutions Pvt Ltd, JOB DESCRIPTION
Noida
04.2013 - 04.2015
- Responsible for sales and business promotions/Product training and education/
- Coordination with company client/Coordinating IT department with Marketing Department
- Client meeting / product demonstration/deal finalization
Senior Floor Manager
Kailash Group of Hospitals
Noida/Greater Noida
04.2012 - 01.2013
- Responsible for patient's admission, transfer and Discharge./Assist MRD staff for monthly Birth and Death records of Patients /Send Daily MLC and Non MLC patient records to MRD
- Dept./Assist in administration, direction and coordination of interdepartmental functioning of hospital/Ensure the implementation of policies and guidelines./Ensure the improvement of patients care services./Ensure the utilisation of resources at optimum level.
- Regular monitoring of emergency action procedure./Assist in NABH accreditation procedure.
Manager Operations
Yatharth Wellness Hospital & Trauma Centre, Greater Noida
Noida
07.2011 - 04.2012
- Hospital Operations (Admission, Discharge, MLC, Patient Transfer)/Hospital Quality (Infection control, Waste Management)/Patient Care and Patient Satisfaction /Sound
- Reduced costs and improved operations by analysing processes and customer feedback.
- Management of Hospital Department /Hospital Departmental Coordination
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
Education
Masters - Hospital Administration
Sharda University
Greater NoidaBachelor of Science - Medical Imaging Technology
Sikkim Manipal University
Gangtok, SikkimI. Sc (12th standard) - Science
Govt. girls college
Patna, Bihar10th -
Govt. girls college
Patna, BiharSkills
Product /Application Support undefined
Additional Information
- Health IT experience (6 years) I am a CERNER application support specialist. I have worked in DELL Healthcare Solutions / NTT DATA Noida as Business System Analyst for CERNER for approximately 4 years. Prior to this I worked with multiple HealthIT company. Hospital Management experience (2 years) After completion of MHA, I worked with different hospitals in India as a Manager Operations in various fields.
Timeline
Cerner Analyst
Wiin IT Solutions (Wizpro Inc.)
05.2021 - 03.2022
Business Systems Analyst
NTT DATA followed by Dell International Services
05.2015 - 06.2019
Manager Operations and Business Development Manager
Elvish Health Solutions Pvt Ltd, JOB DESCRIPTION
04.2013 - 04.2015
Senior Floor Manager
Kailash Group of Hospitals
04.2012 - 01.2013
Manager Operations
Yatharth Wellness Hospital & Trauma Centre, Greater Noida
07.2011 - 04.2012
Masters - Hospital Administration
Sharda University
Bachelor of Science - Medical Imaging Technology
Sikkim Manipal University
I. Sc (12th standard) - Science
Govt. girls college
10th -
Govt. girls college
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