MUKULA PANDIT
Dubai
Summary
With positive and adaptable personality, quickly assimilates into collaborative team environments. Possesses strong knowledge in employee relations and talent management, coupled with skills in conflict resolution and performance analysis. Aims to drive organizational success through effective HR strategies and fostering supportive workplace culture.
Overview
20
20
years of professional experience
Work History
HR Business Partner Lead
Tata Consultancy Services
01.2018 - Current
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Passionate about advancing HR practices ensuring a seamless transition for new joiners, aligning seamlessly with the mission of facilitating growth and success at one of the largest training centres
- Partnered with legal counsel to ensure compliance with employment regulations.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
- Identified training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
Quality Reviewer
Tata Consultancy Services
06.2010 - 12.2017
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
- Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
- Managed Quarterly Audits for overall project.
- Handled Client and Internal Quality portals to enhance quality of deliverables
Bank Operations Officer
ABN AMRO Bank N.V.
08.2008 - 03.2009
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Oversaw branch operations and workflow for consistency.
- Continuously evaluated the effectiveness of implemented processes, making adjustments as necessary to further enhance operational efficiency and customer satisfaction.
- Managed risk by closely monitoring transactions and identifying potential fraudulent activities.
- Reviewed new accounts for required documentation.
- Managed daily operations, ensuring smooth and efficient branch functioning.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Contributed to the growth of the bank''s client base through exceptional service delivery and relationship building efforts.
Bank Operations Officer
ICICI Bank
05.2005 - 08.2008
- Ensured compliance with banking regulations through effective monitoring of credit facilities and debt covenant agreements.
- Developed strategic plans for day-to-day financial operations.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
- Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
- Collaborated with team members to achieve branch targets and improve overall performance.
- Streamlined loan application processes for clients, resulting in quicker approvals and increased satisfaction levels.
- Exceeded individual sales targets consistently, contributing significantly towards overall branch growth.
Recruitment Specialist
Utkarsh Placement Pvt
01.2005 - 05.2005
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
Education
Master's degree - Commerce
Maharaja Sayajirao University
Vadodara, Gujarat03.2003
Bachelor's degree - Commerce
Maharaja Sayajirao University
Vadodara, Gujarat03.2001
Skills
- Onboarding, training, and development
- Human resources operations
- Employee Engagement
- Conflict resolution
- Retention strategies
- Leadership Development
- HRIS systems
- Talent management
- Organizational development
- Diversity and inclusion
- Employee wellness
- Data analytics
- Strategic Workforce Planning
- Compliance management
- Total rewards
- Performance Management
Accomplishments
- Directly improved staff retention and satisfaction by developing and implementing focused engagement programs.
- Restructured HR recruitment process, reducing hiring cost by 15%.
- Upscaling employee training needs as per client requirement providing the advanced technologies and skills.
- Employee regular connects during COVID-19 phase and checking on well-being. 1-2-1 counseling sessions as per the requirement of employee.
Languages
English
Marathi
Hindi
Gujarati
Awards
- Special Initiative Award
- Star Performer
- Best Team Award
- Employee Engagement Initiative
- On the Spot Award
Timeline
HR Business Partner Lead
Tata Consultancy Services
01.2018 - Current
Quality Reviewer
Tata Consultancy Services
06.2010 - 12.2017
Bank Operations Officer
ABN AMRO Bank N.V.
08.2008 - 03.2009
Bank Operations Officer
ICICI Bank
05.2005 - 08.2008
Recruitment Specialist
Utkarsh Placement Pvt
01.2005 - 05.2005
Master's degree - Commerce
Maharaja Sayajirao University
Bachelor's degree - Commerce
Maharaja Sayajirao University
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