MUKUND BRAHMAN
Abu Dhabi
Summary
Works with team members to facilitate special requests and daily task management. Excellent issue resolution and rapport-building skills. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Duty Manager
Qasr Al Sarab Desert Resort by Anantara
Abu Dhabi, United Arab Emirates
03.2025 - Current
- Conducted training sessions for new employees, enhancing team competence.
- Taking charge of the resort at night, and taking the decisions required along with handling any emergency.
- Handled complaints professionally, leading to improved customer retention rates.
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Directed staff schedules and rosters, optimizing workforce efficiency.
FRONT OFFICE SUPERVISOR
Qasr Al Sarab Desert Resort by Anantara
Abu Dhabi
01.2023 - 03.2025
- Supervising and guiding the front office team and managing the multifarious operation.
- Maintain high service standards and assist in resolving guest inquiries and issues.
- Coordinating with other departments to ensure guest rooms are clean and well-maintained before arrival.
FRONT DESK RECEPTIONIST
Anantara Eastern Mangroves Hotel
Abu Dhabi
01.2021 - 01.2023
- Taking care of guest preferences and request before and after arrival
- Working as acting supervisor when required in the absence of the supervisor.
FRONT DESK RECEPTIONIST
Oaks Ibn Battuta Gate Hotel
Dubai
11.2018 - 07.2021
- Offered knowledgeable, friendly support to in-house guests.
TELEPHONE OPERATOR, RECEPTIONIST
Ramada Jumeirah Hotel
Dubai
11.2018 - 07.2021
- Answered calls within required timeframe to meet established quality standards.
Education
Bachelor of Science: Hotel and Catering Management - Hotel And Catering Management
Indian School of Advanced Studies
05.2011 - 05.2013
Skills
- Message box application
- SCM
- Oaky Upselling app
- Microsoft Office
- Training and Development
- Opera PMS
- Paytrax
Accomplishments
- Participated in the Receptionist of the Year 2019.
- Awarded as the Supervisor for the Month in Qasr Al Sarab Desert Resort.
Languages
English Advanced
Advanced
Hindi Advanced
Advanced
Timeline
Duty Manager
Qasr Al Sarab Desert Resort by Anantara
03.2025 - Current
FRONT OFFICE SUPERVISOR
Qasr Al Sarab Desert Resort by Anantara
01.2023 - 03.2025
FRONT DESK RECEPTIONIST
Anantara Eastern Mangroves Hotel
01.2021 - 01.2023
FRONT DESK RECEPTIONIST
Oaks Ibn Battuta Gate Hotel
11.2018 - 07.2021
TELEPHONE OPERATOR, RECEPTIONIST
Ramada Jumeirah Hotel
11.2018 - 07.2021
Bachelor of Science: Hotel and Catering Management - Hotel And Catering Management
Indian School of Advanced Studies
05.2011 - 05.2013