Mulan Kharova

* Coordinate personalized arrival experiences, VIP amenities, and special guest requests in collaboration with Housekeeping, F&B, and other operational teams.
* Review daily pre-arrival reports to identify VIP guests, returning visitors, and individual preferences.
* Handle guest inquiries and service issues, coordinating timely resolutions in line with luxury hospitality standards.
* Support seamless guest experiences through proactive communication and cross-departmental follow-up.

* Welcomed guests, managed table reservations, and delivered attentive service in a luxury hotel lounge.
* Achieved the highest sales volume in the department during the Gold Cappuccino Promotion and received a Sales Achievement award.
* Anticipated guest needs, addressed concerns proactively, and contributed to a positive dining experience.

* Founded and managed a private art studio, organizing creative classes and workshops for adults and children.
* Planned and hosted interactive art events, exhibitions, and group activities, creating engaging experiences for diverse audiences.
* Organized charity art exhibitions supporting children with cancer, coordinating event logistics and guest engagement.
* Built strong client relationships through personalized service, creativity, and attention to individual needs.

* Hosted interactive painting events and creative workshops in upscale restaurants and event venues.
* Guided groups of participants through painting activities, creating a welcoming and enjoyable social experience.
* Engaged with guests throughout events, providing personalized assistance and maintaining a positive atmosphere.