Mulango Daniel itoe
Dubai,UAE
Summary
Dedicated professional with expertise in recreation planning methods and a strong foundation in health and safety compliance. Possesses certifications in Lifeguard, First Aid and CPR, complemented by skills in conflict resolution and discipline strategies. Demonstrates a comprehensive understanding of tourism management and safety regulations, with proven abilities in staff training and development. Committed to enhancing recreational activities through effective fitness instruction and emergency evacuation procedures.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Recreation supervisor
Al khoory hotels
Dubai , UAE
02.2021 - 09.2025
- Assisted in planning and implementing recreational programmes for hotel engagement.
- Coordinated with hotel management to facilitate events and activities in the recreation department for diverse groups and in-house guests
- Monitored safety protocols and ensured compliance during recreational activities and events.
- Supported administrative tasks including scheduling, budgeting, and resource allocation.
- Designed and implemented engaging recreational programmes tailored to diverse guest interests.
- Collaborated with team members to enhance service delivery and improve overall guest experiences.
- Developed training materials and conducted sessions to mentor staff on effective customer service techniques.
- Managed inventory of recreational equipment and supplies to ensure availability for scheduled activities.
- Evaluated guest feedback to refine programmes and address concerns promptly for continuous improvement.
- Managed staff training, resulting in improved service quality.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
Head lifeguard
City saesons hotel
Dubai , UAE
01.2019 - 01.2021
- Supervised daily operations of pool area ensuring adherence to safety protocols.
- Monitored water quality and maintained proper chemical balance for optimal swimming conditions.
- Conducted regular inspections of pool facilities and equipment to ensure compliance with regulations.
- Provided training and mentorship to junior lifeguards enhancing skills and confidence in emergency response.
- Trained and mentored junior lifeguards on emergency response procedures and protocols.
- Supervised daily operations of pool area ensuring safety and cleanliness.
- Responded efficiently to emergencies utilising first aid techniques and rescue equipment.
- Monitored guest behaviour ensuring a safe and enjoyable environment for all.
- Conducted first aid and CPR training for lifeguard team to ensure prompt response in emergencies.
- Improved customer experience with professional interaction and conflict resolution techniques.
- Trained junior lifeguards intensively increasing their preparedness during crisis situations.
- Collaborated with team to achieve full pool coverage and cleaning procedures.
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
Education
High School Diploma -
GCE Advanced level
Cameroon 09.2014 - 06.2016
Diploma - art
GCE Ordinary level
Cameroon 09.2012 - 06.2014
Skills
- Recreation planning methods
- First Aid certification
- Discipline strategies
- CPR certified
- Conflict Resolution
- Health and Safety Compliance
- Tourism management understanding
- Safety regulations knowledge
- Staff training and development
- Emergency evacuation procedures
- First aid skills
- Fitness Instruction
- Recreational activities
Languages
English
Fluent
Affiliations
- swimming
- gym
Timeline
Recreation supervisor
Al khoory hotels
02.2021 - 09.2025
Head lifeguard
City saesons hotel
01.2019 - 01.2021
High School Diploma -
GCE Advanced level
09.2014 - 06.2016
Diploma - art
GCE Ordinary level
09.2012 - 06.2014
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