Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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MULIBANGA GODFREY

DUBAI,UNITED ARAB EMIRATES

Summary

Experienced hospitality professional with focus on delivering exceptional guest services. Offering strong interpersonal and communication skills, with background in customer service

Friendly and resourceful Concierge with knack for resolving guest issues and enhancing experiences. Known for fostering warm and welcoming atmospheres, ensuring seamless guest services. Delivered significant improvements in guest satisfaction by streamlining check-in processes and coordinating special requests promptly.

Overview

8
8
years of professional experience

Work history

Concierge

Address sky view hotel
Dubai, UAE
05.2021 - 08.2024
  • Enhanced guest satisfaction by providing excellent customer service.
  • Assisted in planning and booking local tours, enhancing holiday experiences.
  • Provided personalised services to guests, improving their stay experience.
  • Offered detailed information about hotel's facilities and services, guiding guests effectively.
  • Collaborated efficiently with team members for streamlined operations.

Waiter

Sheraton Uganda
Kampala, UGANDA
01.2017 - 08.2019
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Assisted in food preparation, resulting in timely service delivery.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.

Education

certificate in business studies - BUSINESS

Kamengo Business school
KAMPALA, UGANDA
/2010 - /2012

Skills

  • Team Leadership
  • Team coordination
  • Public speaking
  • Excellent communication
  • Strategic planning
  • Decision making
  • Customer service excellence

Languages

English
Advanced (C1)

References

References available upon request.

Timeline

Concierge

Address sky view hotel
05.2021 - 08.2024

Waiter

Sheraton Uganda
01.2017 - 08.2019

certificate in business studies - BUSINESS

Kamengo Business school
/2010 - /2012

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MULIBANGA GODFREY