MULUNGI FATUMAH
ABU DHABI
Summary
A dedicated and experienced customer service professional seeking a challenging role in a reputable company where I can utilize my exceptional skills to exceed client expectations, contribute growth to the company and enhance my professional career.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/HOSTESS
AUTOGRILL MIDDLE EAST LLC
12.2020 - Current
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
SALES REPRESENTATIVE
APPREAL GROUP UAE (DUBAI MALL)
01.2019 - 08.2021
- Identifying and approaching potential customers
- Presenting and promoting products or services
- Negotiating sales terms and closing deals
- Meeting sales targets and quotas
- Maintaining customer relationships and following up
- Preparing sales reports and forecasts
- Staying updated on product knowledge and market trends.
GUEST RELATIONS AGENT
DUBAI EXPO 2020 (EFS FACILITIES MANAGEMENT)
02.2018 - 09.2020
- Welcoming and assisting guests upon arrival
- Handling guest inquiries and requests
- Addressing complaints and ensuring guest satisfaction
- Coordinating with other departments for guest needs
- Providing information about hotel services and local attractions
- Managing reservations and special requests
- Ensuring a smooth and enjoyable guest experience throughout their stay.
TICKETING AND RESERVATIONS DUTIES
PAMOJA TOURS AND TRAVEL UGANDA
03.2017 - 08.2018
- Handling customer inquiries about travel options
- Booking and issuing tickets for flights, trains, or buses
- Managing and confirming reservations
- Assisting with cancellations, refunds, and schedule changes
- Providing travel information and itinerary details
- Ensuring accurate record-keeping of bookings
- Addressing customer concerns and resolving issues related to travel arrangements.
Education
Skills
- Appointment Scheduling
- Consultative Sales
- Call Management
- Professional telephone demeanor
- Call Center Operations
- Recordkeeping strengths
- POS systems expert
- Conflict Mediation
Personal Information
- Date of Birth: 03/28/1996
- Nationality: UGANDAN
References
Can be provided upon request
Functionalsummary
I have self-motivated skills enabling me to deal with people effectively at all levels, so given an opportunity to join your team, am ready to learn and achieve more in whatever aspects that might be assigned to me.
Timeline
CUSTOMER SERVICE REPRESENTATIVE/HOSTESS
AUTOGRILL MIDDLE EAST LLC
12.2020 - Current
SALES REPRESENTATIVE
APPREAL GROUP UAE (DUBAI MALL)
01.2019 - 08.2021
GUEST RELATIONS AGENT
DUBAI EXPO 2020 (EFS FACILITIES MANAGEMENT)
02.2018 - 09.2020
TICKETING AND RESERVATIONS DUTIES
PAMOJA TOURS AND TRAVEL UGANDA
03.2017 - 08.2018
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