Hi, I’m
MUMTHAS HANEEFA
Dubai
Summary
Confident, motivated and articulate, with over 10 years of professional experience in administration, manpower planning, business development and project management Capable of developing creative solutions to facilitate the achievement of targets and business objectives.
PERSONAL DIFFERENTIATORS
- Ability to interface and interact with Management and Client Representatives at all levels
- Creative: Results and goal-driven
- Highly Organized, capacity to see the 'big picture' along with attention to details
- Excellence in customer service, project coordination, team management, client-orientation, coaching and training
Overview
13
years of professional experience
1
Certification
Work History
AAPL Consulting EngineersKochi, India
Project Coordinator
02.2020 - 07.2022
Job overview
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Supervised projects and coordinated all team members to keep workflow on track.
- Evaluated potential problems, technical hitches and developed solutions.
- Adhere to budget by monitoring expenses and implementing cost-saving measures
Emirates National Investment
ADMINISTRATIVE ASSISTANT
07.2017 - 12.2019
Job overview
- Assist document controller in maintaining a complete and up to date repository of all project information, ensuring that documents are distributed to the right people promptly, and that contractual requirements with regard to project information management and approvals are complied with
- Assist as executive secretary to CEO & CFO in absence of PA
- Liaising and providing administrative assistance to the Project and Quality Control Managers, as well as all team members, as required
- Administer and maintain SharePoint, Project Workspaces, Project Drives and hard copy file systems as required
- Maintain consistency in project documentation for format and content and monitor progress of in-house and Client reviews of technical data.
Reem Style Travel & Tourism LLC
HR & ADMINISTRATION OFFICER
03.2014 - 03.2017
Job overview
- Planning and coordinating administrative procedures and systems and devising ways to streamline processes
- Recruiting and training personnel and allocate responsibilities and office space
- Assessing staff performance and provide coaching and guidance to ensure maximum efficiency
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations. Manage schedules and deadlines.
- Keep abreast with all organizational changes and business developments
Hewlett-Packard Global Soft Pvt Ltd
SERVICE DELIVERY CONSULTANT
09.2011 - 02.2014
Job overview
- Lead & direct project support team through all life cycle phases in technology management and operations. Document & create SOP
- Trained 15 member team on technical & operational best practices, conducting workshops and one-on-one coaching sessions that contributed to sound performance and efficiency in the service provided
- Work with senior management to create process and procedures; recruit employees and develop orientation, training programs
- Manage communications with top management teams, clients and third- party partners, hosting weekly calls to track resolve and escalate outstanding and open issues
- Operate and provide support for onshore and offshore sites during emergency situations & implemented business continuity plan
Hewlett-Packard Global Soft Pvt Ltd
ITO TECHNOLOGY CONSULTANT
09.2008 - 08.2011
Job overview
- Manage and resolve case queues based on escalation levels. Coordinate with higher level teams / Microsoft in closing escalated issues and server management tasks
- Develop methodologies to lessen queue levels and better exchange server organization performance
- Resolve issues within SLA and following ITIL process
- Analyze detail systems factors, information flow, requirements, and reliability characteristics
Education
Rajagiri School Of Engineering & TechnologyKochi, INDIA
Bachelor of Technology from Electrical & Electronics Engineering
05.2008
Skills
- Communication & Interpersonal Skills
- Collaboration Skills
- Client Relationship
- Team Leadership & Motivation
- Planning & Scheduling
- Time Management
- Process Improvement
- Performance Management
- Project Management Skills
- Conflict Management
- Report Analysis
- Employee Training & Development
- Computer Skills
Accomplishments
- Spot Award/Q1FY11 for Outstanding efforts in managing critical situations
- Spot Award/Q2FY12 for excellent support, commitment & ownership in managing the delivery team
- Team Excellence Award/Q3FY12 Consistently meeting CSAT and ASAT score
- Top management level / customer level
appreciation
Certification
- Certification In Human Resource & Recruitment (CHRR)
- Microsoft Certified Professional (MCP) : MCP ID#6718849
- Microsoft Certified Technology Specialist (MCTS)
Timeline
Project Coordinator
AAPL Consulting Engineers
02.2020 - 07.2022
ADMINISTRATIVE ASSISTANT
Emirates National Investment
07.2017 - 12.2019
HR & ADMINISTRATION OFFICER
Reem Style Travel & Tourism LLC
03.2014 - 03.2017
SERVICE DELIVERY CONSULTANT
Hewlett-Packard Global Soft Pvt Ltd
09.2011 - 02.2014
ITO TECHNOLOGY CONSULTANT
Hewlett-Packard Global Soft Pvt Ltd
09.2008 - 08.2011
Rajagiri School Of Engineering & Technology
Bachelor of Technology from Electrical & Electronics Engineering
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