Hi, I’m
MUMTHAZ PALATHODI
KOTTAKKAL , MALAPPURAM , KERALA ,INDIA
Summary
Friendly Cashier offering more than [5] years of retail experience. Organised and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Dedicated Cashier with [2] years of experience. Accurately takes payments, navigates systems and calculates change. Detailed and speedy to efficiently balance tills.
Motivated [Honda bike Showroom] with [2] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
11
years of professional experience
4
years of post-secondary education
Work History
HYDE PARK HYPERMARKETAbu Dhabi, UAE
Cashier
12.2022 - 02.2024
Job overview
- Educated customers on promotions, offers and special events to enhance product sales.
- Reduced customer wait times through optimised checkout processes.
- Helped customers to pack away shopping for improved customer experience.
- Accepted customer payments for tickets and issued papers for admission to events.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Resolved customer complaints and answered queries about store products.
- Counted change correctly and issued customer receipts.
DALIYA DIGITAL STUDIO & WEDDING STORYKOTTAKKAL , MALAPPURAM, KERALA, INDIA
Reception manager
08.2017 - 09.2023
Job overview
- Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods.
- Resolved IT and technical issues during conferences and special events.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
- Maximised occupancy rates by optimising reservation and housekeeping processes.
- Briefed team on product changes and strategies to boost sales.
- Coordinated large party bookings, including deposit processing and special order requests.
TATA DOCOMOMALAPPURAM , KERALA, INDIA
Telecaller
04.2016 - 06.2017
Job overview
- Answered [Number]+ customer queries daily via inbound calls, emails and live chats.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Promoted current services and offers using expert product knowledge.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
- Monitored market trends to remain ahead of competitor activity.
- Achieved daily performance targets, aiding department progression towards sales goals.
HondaMALAPPURAM, INDIA
Receptionist
01.2013 - 03.2016
Job overview
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Maintained accurate and up-to-date records for smooth handovers.
- Offered knowledgeable, friendly support to in-office guests.
- Monitored building security, updated logs and issued visitor badges.
Education
INTERNATIONAL INSTITUTE OF OPEN SCHOOLKERAL , INDIA
High School Diploma from SOCIOLEGY
06.2015 - 07.2016
GOVERNMENT GIRLS HIGHER SECONDARY SCHOOLMALAPPURAM , KERALA , INDIA
GED from SOCIOLEGY
05.2008 - 07.2011
Skills
- Bagging and packaging
- Identification verification
- Service knowledge
- Customer relations
- Identification checks
- Customer direction
- Store appearance maintenance
- Service upselling
- Customer advising
- Cash counting machine operations
Languages
English
Upper intermediate
Arabic
Intermediate
Malayalam
Proficient (C2)
Hindi
Advanced
Tamil
Upper intermediate
Timeline
Cashier
HYDE PARK HYPERMARKET
12.2022 - 02.2024
Reception manager
DALIYA DIGITAL STUDIO & WEDDING STORY
08.2017 - 09.2023
Telecaller
TATA DOCOMO
04.2016 - 06.2017
INTERNATIONAL INSTITUTE OF OPEN SCHOOL
High School Diploma from SOCIOLEGY
06.2015 - 07.2016
Receptionist
Honda
01.2013 - 03.2016
GOVERNMENT GIRLS HIGHER SECONDARY SCHOOL
GED from SOCIOLEGY
05.2008 - 07.2011
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