JUDITH NYABOKE ORIAGI
Dubai,United Arab Emirates
Summary
PROFESSIONAL SUMMARY
Dynamic and customer-focused customer service professional with a strong track record of delivering exceptional service to diverse people. Skilled in resolving complex issues, managing high-volume operations, and creating memorable guest experiences that drive satisfaction, loyalty, and positive reviews. Adept at cross-cultural communication, problem-solving, and maintaining professionalism in fast-paced, high-pressure environments.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Customer service representative
Yuvinalis tours and travel
Dubai, United Arab Emirates
08.2024 - Current
- Responding to customer inquiries regarding tours, destinations, prices, availability, and travel requirements.
- Assisting clients with booking flights, hotels, tours, transfers, and other travel-related services.
- Providing accurate and timely information about visas, itineraries, travel policies, and destination highlights.
- Responding to customer inquiries regarding tours, destinations, prices, availability, and travel requirements.
- Assisting clients with booking flights, hotels, tours, transfers, and other travel-related services.
- Providing accurate and timely information about visas, itineraries, travel policies, and destination highlights.
- Managing changes, cancellations, refunds, and amendments in line with company policies and partner regulations.
- Handling customer complaints and service issues with professionalism and empathy, ensuring quick and effective resolution.
- Coordinating with tour operators, hotels, airlines, and transport providers to confirm bookings and solve operational challenges.
- Maintaining detailed documentation of client interactions, bookings, and follow-ups using CRM or reservation systems.
Waitress
Tripleo hotel
Nairobi, Kenya
01.2024 - 07.2024
- Accommodated special event needs, provided customised services for parties.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Collaborated with kitchen staff to ensure order accuracy.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Customer service representative
Jomo kenyatta International airport 2023 to 2024.
Nairobi, Kenya
01.2023 - 12.2023
- Assisted passengers at check-in counters, self-service kiosks, and ticketing desks with bookings, documentation, and baggage processes.
- Verified travel documents (passports, visas, boarding passes) to ensure compliance with airline and regulatory requirements.
- Provided information on flight schedules, gate changes, delays, cancellations, and airport services.
- Managed boarding procedures, including announcements, passenger verification, and coordination with ground staff and flight crew.
- Handled irregular operations (delays, missed connections, lost baggage) with professionalism and empathy.
- Resolved passenger complaints and service issues while maintaining airline standards and safety protocols.
Education
East african school of aviation
Nairobi - Kenya 09.2017 - 11.2018
St Mary's Nyamagwa girls secondary school
Nairobi - Kenya /2013 - /2016
Skills
- Strong communication & interpersonal skills
- Conflict resolution & problem-solving
- Cultural awareness & multilingual communication
- Upselling & cross-selling
- Attention to detail
- Time management & multitasking
- Ability to work under pressure
Languages
English
Fluent
Kiswahili
Native
Timeline
Customer service representative
Yuvinalis tours and travel
08.2024 - Current
Waitress
Tripleo hotel
01.2024 - 07.2024
Customer service representative
Jomo kenyatta International airport 2023 to 2024.
01.2023 - 12.2023
East african school of aviation
09.2017 - 11.2018
St Mary's Nyamagwa girls secondary school
/2013 - /2016