Muna Abdullah Hassan Mohammad Al Khakkak
Ras Al Khaimah,U.A.E.
Summary
Obtain a position at your Company where I can maximize my management skills, quality assurance, program development, and training experience.
Experience in Banking Industry. Excellent computer skills including detailed knowledge of Microsoft Office, Internet & E-Mail applications. A strong personal commitment to providing a quality service within a team environment. High standards of personal presentation coupled with sound business acumen. The drive and resilience to operate effectively under pressure.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Etisalat RAK Business Centre
01.2015 - 10.2024
- Processing customer application in provision system like new GSM Lines, Internet dialup and landline and some other value added service
- Handling all kinds of cash transactions
- Arranges gathering of information on the customers in the zone to measure customer satisfaction levels
- Demonstrate products and services functionality to the customers
- Networking and building relationship
- Ability to cross-sell, up sell Etisalat products and services
- Give constructive feedback and suggestions for improvement to the sales manager
- Acting Manager when my manager on Annual leave , join meeting weekly with all manager area , support staff and customer in area ,
- Contributes to the team spirit with respect to a 'sales oriented' and 'customer service oriented' culture, commitment and sense of belonging among team
- Sending daily and weekly reports showing the staff activities in the office
- Sending financial report reflecting the cash collection on daily basis
- Attending customer's complaints liaises with the concerned section for information and gives feedback/solution to the customer
- Supported team by demonstrating respect and willingness to help.
Officer, Central Operations
RAK Bank
04.2012 - 01.2014
- Personal Accounts Documentation
- Ensure all transactions are processed within TAT
- Vigilant and complying with UAE Central Bank Guidelines
- External & internal customer services related to Account Opening
- Complying as well as educating Team members in following Bank OP
- Managing unit containing over 10 staff members
Officer, Central Archives
RAK Bank
01.2011 - 04.2012
- Making sure all bank related documents are archived correctly and retrieved upon request in the best possible manner
- Regular updating of MIS and planning day to day work flow
- Assisting manager in making Capacity plans and making sure all the work is being carried out as per Operational Procedure
- Handling staff issue's and guiding them in the best way in order to carry out the work in the most effective and efficient manner
- Preparing reports and having regular meetings with sub-ordinates and manager in order to maintain smooth running of work flow in the department
Clerk, Imaging Centre
RAK Bank
12.2008 - 01.2011
- Making sure all bank related documents are imaged correctly under OrnniDocs software in the best possible manner
- Regular updating of MIS and planning day to day work flow
- Assisting supervisor in making sure all the work is being carried out as per Operational Procedure
- Preparing Daily reports
Education
High School Certificate -
Al Sabahya High School
01.2004 - 01.2005
Study One years - undefined
Higher Colleges of Technology
01.2005 - 01.2006
Afaaq Certificate - undefined
Al Ghurair University
01.2006 - 01.2007
Skills
- Excellent computer skills including detailed knowledge of Microsoft Office, Internet & E-Mail applications
- Strong personal commitment to providing a quality service within a team environment
- High standards of personal presentation coupled with sound business acumen
- Drive and resilience to operate effectively under pressure
Languages
Arabic
English
Urdu
Personal Information
- Date of birth: 05/14/86
- Nationality: Emirati
- Marital status: Married
Custom
- RAK BANK, 0502018040
- HCT, 072212999
- Al Ghurair University, 072029338
- Etisalat 0507664444
Timeline
Etisalat RAK Business Centre
01.2015 - 10.2024
Officer, Central Operations
RAK Bank
04.2012 - 01.2014
Officer, Central Archives
RAK Bank
01.2011 - 04.2012
Clerk, Imaging Centre
RAK Bank
12.2008 - 01.2011
Afaaq Certificate - undefined
Al Ghurair University
01.2006 - 01.2007
Study One years - undefined
Higher Colleges of Technology
01.2005 - 01.2006
High School Certificate -
Al Sabahya High School
01.2004 - 01.2005
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