Muna Al Harbi

As company transitioned to Agile delivery, I took Agile Project Manager role, leading agile team delivering Analytics, reporting and cookies compliance work. In conjunction, I was Managing delivery of Enterprise Mobile Apps in IOS devices.
• Lead team to deliver Cookies Compliance project across companies three website
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Managed product backlog and supported Scrum framework for sprint releases.
• Communicated project updates to stakeholders at all levels.
• Monitored and tracked project progress to support timely completion.
• Manage inshore and offshore agile teams to ensure delivery of business objectives
• Align with other agile teams within delivery train to ensure dependencies are clear and are managed properly

Delivered multiple Digital Transformation projects across the business including Adobe Marketing Cloud, Adobe Analytics Premium, Web and Payments.
• Accountable for the end-to-end project delivery, from new project assessments, financial management, cost control to final delivery and closure
• Directly communicated with members of Senior Management and stakeholders providing project progress reports
• Managed and responsible for project resources and vendor management. Working with multiple multi-national vendors.
• Actively involved in definition of KPI with vendors and monitoring statuses
• Monitored project performance to identify areas of improvement and make adjustments.
• Monitored project progress, identified risks and took corrective action as needed

Held a key role in implementation of Etihad’s new Passenger Service Systems (PSS)
• Ensure that essential Management and Business information reports and files continues undisturbed post-cutover
• Identify current data and reporting requirements and priorities, analyse data sources and if they are impact by the migration project
• Coordinate activities for the Revenue Management (RM-MIS) and Departure Control System (DCS) data warehouses integration project across 4 business domains (Inventory & Revenue Management, Reservations, DCS, Finance)
• Going through the process of detailed data mappings with IBM, Sabre specialists and key domain leads & SME’s
• Liaise with IBM, Sabre and the business to Develop, Deploy and Test solution
• Maintain reporting project plan and track project tasks, key program milestones, and vendor deliverables for 3 months until project manager came along

Leading analysis work for multiple projects across all areas of the business including Finance, Operations, Revenue Management, Marketing and Guest Services.
• Define the business problem and primary objectives of new projects. Identify and validate key business requirements
• Work with stakeholders from the business units and related third parties to define and document Business Requirements (BRD) for technology initiatives
• Analyse and model the business processes to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software
• Working with the business units to gather and analyse data in support of Business Cases (BC), proposed projects, and systems requirements
• Evaluate solution options and provide recommendations
• Working with senior stakeholders to evaluate business strategy and determine appropriate IT developments, supporting business change and business process improvement
• Assist on establishing a framework to deliver innovation portfolio.
• Established and responsible for RFP/RFI creation for multiple projects/services, including evaluation of responses and contract negotiations.

• Collaborated with team to optimize workflow and achieve objectives.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.