Muna Al Marzooqi
Dubai,UAE
Summary
Accomplished human resources professional specialising in Recruitment,Employee Relations,payroll etc. Meticulous and focused to deliver targeted policy and process improvements. Proven track record of improving staff performance and retention for enhanced business operations.
Overview
16
16
years of professional experience
Work history
Senior Specialist – Payroll & Benefits
RTA
Dubai
2023.01 - Current
- Review and analyses current payroll process and procedures in order to recommend and implement changes leading to best-practice operations in coordination with policies & procedures section
- Ensure the processing of salary payment of new joiners, and termination accurate and timely
- Manage regular preparation of relevant monthly, quarterly and year-end reports
- Manage the procedures related to (registration or termination) the participation of citizens and the GCC countries in the General Authority for Pensions and Social Security
- Manage and ensure transactions related to employee’s payroll details (disciplinary actions & warnings) are accurately entered into the GRP in accordance with the policy and procedures
- Review HR law of Dubai legislation and ensure the rules and regulations are adhered to.
Senior Specialist - Employee Relations
RTA
Dubai
2017.05 - 2023.01
- Oversees the implementation of RTA Employees Relations programs, policies & procedures through periodic reviews and compliance metrics’ tracking
- Provides employee relations processes and practices
- Creates a communication plan to disseminate information about the HR Department strategic plan, evaluate progress, and keep all members of community engaged in the successful implementation of the strategic plan
- Collects feedback and implements changes and updates according to employee responses and suggestions
- Creates an events calendar and plans interactive, inclusive and engaging staff events that will occur throughout the year
- Study and analyses the requests related to Grievances & complins, present the requests to concern committee to take the required actions
- Communicates and liaises with the HRD, Section Managers and HRBPs to provide updates on HD&I to ensure that objectives are in alignment with the overall business objectives.
Bus Drivers Services & Recruitment-Manager
RTA
Dubai
2016.02 - 2017.05
- Manage the full end to end recruitment process to provide an efficient service, in line with the delivery of the time to hire/cost as per hire KPIs/SLA
- Manage the outsource recruitments contract and ensure compliance with existing policy and procedures
- Manager and maintain the requirements of occupational health of Public Bus Drivers
- Ensure to process effective procedures related to below: Drives attendance and leaves
- Monthly salaries
- Disciplinary Actions
- Accommodation
- Visa process
- Logistic services such as (medical insurance, employee ID card, uniform)
- Review all HR related official letters such as salary certificate, experience certificate, no objection letter, etc
- Develop yearly plan of drivers’ happiness and events.
Manager – HR
aswaaq
Dubai
2014.08 - 2016.01
- Set HR strategy to be incorporated in the overall business plan for the year
- Provide direction to the team in order to execute the plan to support organization's vision
- Design and implement necessary systems, policies, procedures, protocols and manuals to achieve manpower objectives
- Monitor and control the areas that are exposed to local and federal labour laws leading to fines of violation to safeguard organization's reputation in the industry
- Assist executive management team to setup the organizational structure as per HR policy and operational requirements
- Finalize and drive implementation of organizational structure, jobs, roles, goals and competencies to set in place a performance driven culture
- Define, measure and manage vendors appointed to ensure deliverables aligned with expectations
- Track key HR parameters, ongoing HR projects and budgets and modify to ensure alignment strategic goals
- Advise all department heads on issues of disciplinary action, appraisals and personal development to ensure compliance with organization’s disciplinary guidelines and policies
- Define, collate, generate reports within all areas of HR department operations and present for management review and decision making.
Head of Recruitment & Development - HR Department
aswaaq
Dubai
2013.08 - 2014.08
- Recruitment: Manage the full end to end recruitment process to provide an efficient service, in line with the delivery of the time to hire/cost as per hire KPIs/SLA
- Ensure compliance with existing policy and procedures related to staff recruitment and development and recommend changes in line with best practices to improve standards and efficiency
- Development and maintenance of recruitment & selection processes by defining new evaluation tools
- Manage and supervise the day-to-day activities of the recruiting team
- Manage candidate evaluation and selection process
- Manage agency relationships and negotiate rates with external service providers to reflect the budgets of company
- Development: Develop, maintain and update the yearly strategy plan
- Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures
- Maintain the work structure by updating job requirements and job descriptions for all positions
- Maintain updating organization structure
- Maintain accurate reporting to management & steering Committee with monthly & quarterly HR KPI reports
- Training: Maintain the process of running Training Needs Analysis with Head Office Department Heads
- Ensure Training Needs Analysis to be done according to the strategic objectives of the company and concern departments as well as employees personal objectives
- Manage the resourcing for required trainings
- Develop training plan and ensure to be in line with company policies and procedures.
Head of Recruitment Section - HR Department
Union Coop
Dubai
2012.01 - 2013.07
- Plans, manages and directs the activities of the section to ensure smooth functioning and error-free work flow
- Manage the day to day operations within Section by facilitating related complying with policies and procedures in order to achieve the high performance standards
- Lead, guide and supervise Recruitment Section Employees to ensure they are appropriately motivated and trained and carry out their responsibilities with required standards
- Ensure that Request for workforce from various departments related to their manpower need effectively processed within Section in a timely manner
- Ensure the administrative arrangements related to the recruitment and selection process such as short listing, arranging interviews are effectively managed within section
- Ensure all approved recruitment procedures are effectively implemented and maintaining valid data bank of applicants through different sources such as Walk-in Applicants, Advertisement Career fair etc… Ensure that all Internal recruitment requests such as Promotion Requests, Transfer Requests are processed in effectively and timely manner
- Propose suitable recruitment Agencies to Reporting Head and makes the required Memorandum of Understanding, and Negotiate contracts with external advertising and recruitment consultants to secure the most favorable terms for the organization
- Develop and recommend to Reporting head and oversee the implementation of all necessary systems and procedures to ensure that the recruitment and selection process operates effectively and to fulfill annual workforce requirements.
Senior Knowledge Management Officer - Knowledge Management Department
Dubai Municipality
Dubai
2011.01 - 2011.12
- Encourage team work
- Organize team work in Dubai Municipality according to procedure of creating and managing team work
- Review and assets team works
- Evaluate team work
- Follow up with teams to ensure working with excellence criteria.
HR Officer - Planning and Recruitment
Dubai Municipality
Dubai
2009.02 - 2011.01
- Improve work environment by doing HR related studies
- Prepare monthly and quarterly reports (KPI, executive plan, manpower budget)
- Improve KPI and Process with Corporate Excellence Department
- Work with the Head of HR Planning & Recruitment Section to study and implement new suggestions through suggestions system
- Follow up to implement and achieve the executive plan of Planning & Recruitment section
- Filter, screen and skim CVs
- Communicate with colleges and universities to attract and recruitment UAE nationals
- Suggest and improve the internal recruitment system.
Recruitment Coordinator– HR Planning & Recruitment Section
Dubai Properties Group
Dubai
2007.09 - 2009.01
- Responsible for effective and fast recruitment processes both internally and externally closely with senior managers to identify recruitment needs
- Filter, screen and skim CVs
- Run interviews and proactive communication with departments to select candidates
- Submit candidates offer letters
- Advice selected candidates with joining procedures
- Prepare work related reports (vacancies and joining status).
Education
Higher Diploma – Information Administration -
Dubai Women’s College
Skills
- Team building
- Problem-solving
- Time management
- Leadership
- Payroll administration
- Public relations
- Communication skills
Languages
Arabic
Native
English
Advanced
Personal Information
- Date of birth: 04/12/1985
- Nationality: UAE
Custom
- Dubai Government's Human Resources Management Law, 2020
- Event Planning & Management, 2019
- Time Management, 2017
- Data Collection Measurement & Benchmarking in Public Transport, 2017
- The New Manager, 2017
- Strategic Planning & Implementation, 2015
- Emiratization Summit, 2015
- Coaching Leadership, 2014
- Interviewing Skills for Recruitment & Selection, 2013
- Principles of Strategy Plan, 2010
- Mind Map, 2010
- Strategy Plan, 2009
- Organizing & Marketing Exhibitions, 2009
- Competency-Based HR Management, 2008
- Up Your Service, 2008
- Your Bottom Line, 2008
- Business Writing Skills, 2008
Timeline
Senior Specialist – Payroll & Benefits
RTA
2023.01 - Current
Senior Specialist - Employee Relations
RTA
2017.05 - 2023.01
Bus Drivers Services & Recruitment-Manager
RTA
2016.02 - 2017.05
Manager – HR
aswaaq
2014.08 - 2016.01
Head of Recruitment & Development - HR Department
aswaaq
2013.08 - 2014.08
Head of Recruitment Section - HR Department
Union Coop
2012.01 - 2013.07
Senior Knowledge Management Officer - Knowledge Management Department
Dubai Municipality
2011.01 - 2011.12
HR Officer - Planning and Recruitment
Dubai Municipality
2009.02 - 2011.01
Recruitment Coordinator– HR Planning & Recruitment Section
Dubai Properties Group
2007.09 - 2009.01
Higher Diploma – Information Administration -
Dubai Women’s College