Muna Bassay
Dubai
Summary
A Dynamic, Results Driven, Forward - Thinking Executive Healthcare Leader with over 20 years of experience. Demonstrated achievements of competitive growth, and operational excellence delivering top tier medical services, and enhancing patient experience. Strong background in strategic planning, and revenue growth with a solid understanding of Healthcare business principles, latest trends, and best practices.
Overview
12
12
years of professional experience
Work History
Senior Director Clinical Operations
Sheikh Shakhbout Medical City | Mayo Clinic
11.2022 - 10.2024
- Directed launch of innovative products and services, capturing new market segments and driving revenue growth, boosting brand reputation of one of UAE's largest 700 bed Multi Specialty Tertiary Complex Care Hospital.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Achieved revenue growth by 56% and continuous improvement with firm command of business development opportunities.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
- Facilitated seamless business transitions during mergers or acquisitions, ensuring minimal disruption to ongoing operations while integrating teams effectively.
- Revamped reporting structures to provide more accurate insight into departmental performance metrics.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Spearheaded global expansion efforts, entering new markets and establishing profitable operations within two years.
Clinical Operations Manager
TAHPI
12.2019 - 08.2022
- Executed all aspects of Clinical Medical Commissioning Program for 105 bed VIP hospital. Planned and implemented in efficient and timely manner, for successful project delivery.
- Delivered effective Clinical Services, Medical Equipment, Workforce, and Health Information Management System Planning.
- Created effective Clinical Pathways, and Patient Journey mapping to ensure delivery of highest caliber Healthcare Facility.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Reviewed financial resources, forecasts, and prepared reports showing resource allocations.
- Conduct learning coarse in Hospital Commissioning such as instructional modules and supervised hands-on sessions to help healthcare professionals improve understanding of medical start up projects planning and implementation.
Director Clinical Operations
SS Lootah Group
02.2018 - 01.2019
- Strategic planning and execution of activities and milestones to ensure accelerated delivery, and performance of 300 Bed Hospital, and Day Surgery Center
- Achieved business strategies, increasing revenue, and effectively targeting new markets.
- Managed all contractual agreements to ensure organization meets standards of conduct.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Clinic Director | Medical Director
Al Futtaim Health
03.2017 - 01.2018
- Executed strategic planning, and timely opening of Al Futtaim's first Aesthetic & Hair transplant Day Surgery Center.
- Managed and directed fiscal operations, including planning budgets, authorizing expenditures, establishing service rates and coordinating financial reporting.
- Achieved increased profitability of 35% with rigorous focus on cost control measures, while expanding clinic offerings, introducing new services in response to community needs and demands.
- Conducted regular staff meetings for effective communication, continuous learning, problem-solving, goal setting, and progress monitoring.
- Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
- Collaborated with executive leadership on strategic planning efforts aimed at long-term growth and sustainability of clinic facility.
- Reviewed all Policies and Procedures are compliant with international benchmarks for Accreditation.
- Ensured that all contractual agreements are complied, and that organization meets highest Standards of Conduct.
CEO | Medical Director
Your Health Medical Center
01.2013 - 11.2016
- Directed launch of innovative products, capturing new market segments and driving revenue growth by 50%
- Elevated brand visibility and market share with launch of highly successful digital marketing campaign.
- Monitored key business risks and established risk management procedures.
- Managed partnerships and strategic business relationships.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Education
MBA -
University of Wales
Dubai 2012
Skills
- Operational Excellence
- Management Team Building
- Strategic Partnerships
- Excellent Communication
- Problem-solving abilities
- Process Improvement
- Strategic planning and execution
- Policy Development
- Key Performance Indicators
- Market understanding
- Budget Management
- Creativity and Innovation
- Cross-functional team leadership
Timeline
Senior Director Clinical Operations
Sheikh Shakhbout Medical City | Mayo Clinic
11.2022 - 10.2024
Clinical Operations Manager
TAHPI
12.2019 - 08.2022
Director Clinical Operations
SS Lootah Group
02.2018 - 01.2019
Clinic Director | Medical Director
Al Futtaim Health
03.2017 - 01.2018
CEO | Medical Director
Your Health Medical Center
01.2013 - 11.2016
MBA -
University of Wales
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