MUNA CHHETRI
Abu Dhabi
Summary
Seasoned Head Cashier with strong background in managing cash operations and customer service. Demonstrates proficiency in handling transactions, balancing tills, and training team members. Consistently maintains accuracy and fosters positive customer experiences. Brings leadership and problem-solving skills to enhance operational efficiency and team performance.
Overview
5
5
years of professional experience
Work History
Head Waitress
Kabab Al Madina
Abu Dhabi
01.2022 - 01.2025
- Trained and supervised junior staff to enhance service efficiency.
- Coordinated dining area setup to create welcoming customer environment.
- Managed customer orders and communicated special requests promptly.
- Processed payments by cash, cheque, or card to complete transactions.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Maintained a balanced till at the end of each shift, meticulously documenting all transactions and discrepancies.
- Handled telephone enquiries, making reservations, and providing take-away information, broadening service accessibility.
- Completed daily records updates to track sales and accurate payment totals.
- Calculated and provided accurate change to customers after transactions.
Head Cashier
KTM CITY
Nepal
01.2020 - 01.2023
- Operated cash registers accurately to process customer transactions.
- Trained new cashiers in register operation and customer service protocols.
- Balanced cash drawers at shift end to maintain financial accuracy.
- Resolved customer queries and complaints with effective communication skills.
- Maintained cleanliness and organisation of checkout areas to enhance efficiency.
- Monitored inventory levels and reported discrepancies to management promptly.
- Collaborated with team members to improve service speed and quality.
- Implemented cash handling procedures to minimise errors and losses.
- Processed payments by cash, cheque, or card to complete transactions.
Education
Higher Secondary School -
Higher Secondary School
NepalSkills
- Communication and interpersonal skills
- Customer service orientation
- Persuasive selling and upselling
- Product and promotion knowledge
- Cash handling and POS operations
- Inventory management and control
- Problem-solving and conflict resolution
- Time management and organization
- Teamwork and collaboration
- Cash management
- Cash handling efficiency
- Financial accuracy
- Communication skills
Languages
English
Hindi
Nepal
Disclaimer
I do hereby declare that the above particulars are true and correct to the best of my knowledge and belief.
Timeline
Head Waitress
Kabab Al Madina
01.2022 - 01.2025
Head Cashier
KTM CITY
01.2020 - 01.2023
Higher Secondary School -
Higher Secondary School