Mona Ismail
Dubai
Summary
Ambitious Catering Manager with experience of leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catering Manager
Intercat-Cateriya
10.2021 - Current
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Designed catering packages to increase sales and customer experience.
- Motivated staff to perform at peak efficiency and quality.
Special Events Coordinator
Expo 2020
06.2021 - 10.2021
- Supervised staff during events and maintained efficient performance.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Managed event logistics and operations.
- Mentored customer service, marketing, sales and accounting teams.
Floor Supervisor
Faqra Catering
01.2017 - 12.2019
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Event Hostess
Faqra Catering
05.2014 - 12.2016
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Selected and ordered décor and event materials.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Education
BBA - Banking And Financial Support Services
Lebanese International University
Lebanon06.2014
Skills
- Revenue Growth
- Guest Relations
- Food Safety and Quality
- Account Growth
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
UAE Driving License
UAE Diving License
Certification
- UAE Driving License - 2022
- Certified Advanced Person-In-Charge, TSI Quality Services - 2022
Timeline
Catering Manager
Intercat-Cateriya
10.2021 - Current
Special Events Coordinator
Expo 2020
06.2021 - 10.2021
Floor Supervisor
Faqra Catering
01.2017 - 12.2019
Event Hostess
Faqra Catering
05.2014 - 12.2016
BBA - Banking And Financial Support Services
Lebanese International University
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