Muna Jama

• Achieved departmental goals by developing and implementing strategic initiatives.
• Optimized team performance through effective leadership and staff development programs.
• Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
• Ensuring Turn around Time is met

• Improved credit risk management by implementing effective underwriting policies and procedures.
• Developed strong relationships with clients through professional communication and timely resolution of credit issues.
• Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
• Enhanced department efficiency by streamlining processes, reducing errors, and automating routine tasks.
• Ensuring productivity is increased by 20% on yearly basis

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined the verification process by implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitoring the quality of calls to ensure the standard script was followed
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.

• Improved overall department efficiency by streamlining processes and implementing new policies.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Increased employee satisfaction with constructive performance evaluations and targeted feedback.
• Boosted team morale through recognition programs, resulting in higher productivity levels.

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Standing in for Team Leader in handling business escalations and managing day to day work

• Conducting Customer and employer verification
• Conducting system checks to ensure customer has no adverse remarks
• Ensuring productivity is met 100%
• Ensuring error rate is maintained
• Nil customer complaints
• Providing fast turn around time for high profile cases

Handling data clean up for archival system