MUNA TAMANG
STUDENT
DUBAI
Summary
Aim to be a member of an administration, documentation on controlling or working as a customer service representative or any other department associated with a progressive organization to contribute for mutual benefits and be a part of team that dynamically works towards the growth of the organization to be an innovative professional with hands on experience of the latest terms in a challenging environment office work.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Barista Trainee
HIMALAYA JAVA
KATHMANDU
03.2018 - 08.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Controlled line and crowd with quick, efficient service.
- Promoted additional items with beverages, increasing store sales.
- Updated specials board display to boost sales.
Education
High School Diploma -
NAVODIT COLLEGE
KATHMANDU 08.2017 - Current
BBA - BUSINESS MANAGEMENT
NEST ACADEMY OF MANAGEMENT EDUCATION
DUBAI UAE 06.2022 - Current
Skills
COMPUTER BASIC KNOWLDGE
Alcoholic beverage regulation
Point-of-sale systems To be considered for the role of server, having experience in restaurant point-of-sale systems is a huge plus
Coffee machinery
Menu memorization
Foam art
Ordering procedures
Exceptional customer service
Excellent memory
Fluent in [Language]
Cash Handling
Friendly and outgoing
Adaptive and creative
READING BOOKS
- improves brain connectivity.
- increases your vocabulary and comprehension.
- empowers you to empathize with other people.
- aids in sleep readiness.
- reduces stress.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BBA - BUSINESS MANAGEMENT
NEST ACADEMY OF MANAGEMENT EDUCATION
06.2022 - Current
Barista Trainee
HIMALAYA JAVA
03.2018 - 08.2020
High School Diploma -
NAVODIT COLLEGE
08.2017 - Current